PANDR EOE

PaNDR (Paediatric and Neonatal Decision Support and Retrieval Service)

We are the Paediatric and Neonatal Decision Support and Retrieval Service, known as PaNDR. Health professionals can access any part of our service via a 24 hour referral hotline - 01223 274 274. We provide critical care retrievals for children up to the age of 16 years requiring transfer from different locations across Norfolk, Suffolk and Cambridgeshire. We also provide neonatal transfers and in-utero cot/bed location for the whole of the East of England – this part of our service was previously known as ANTS (Acute Neonatal Transfer Service). In addition to specialist retrieval, we offer clinical advice to health professionals caring for all children, from extremely preterm infants up to 16 year olds.

23/10/2026

A huge thank you to Hannah, James and their friends and family for their incredible fundraising efforts in memory of their son Parker. 🥰 ⛳ 🐼

"Our journey with PaNDR began with our beautiful son, Parker James Atkinson, who was born prematurely at just 28 weeks at West Suffolk Hospital. He was immediately transferred to Addenbrooke’s Hospital in a PaNDR ambulance, where he spent 49 precious days with us before sadly passing away after being diagnosed with Noonan syndrome. Parker may only have been with us for a short time, but he has left a lifetime of love in our hearts, and we miss him more than words can ever express. 💚

PaNDR has continued to support our family in such a special way. They gave us a PaNDR teddy to keep as a precious reminder of Parker, and also gave one to his older brother, Elliott. The teddy has been a huge comfort to Elliott and has helped him so much in understanding and processing the loss of his little brother. We will always be grateful for the kindness, care and support PaNDR has shown our family during the hardest time of our lives.

In Parker’s memory, my partner James and I held a charity golf day at Maylands Golf Course, organised by my wonderful sister and brother-in-law, raising an amazing £875 for PaNDR. We are incredibly grateful to everyone who took part, donated and supported us in honouring our little boy. It means so much to be able to give something back to a team that has made such a difference to our family.

This golf day is just the beginning, as we have decided to make it an annual event in Parker’s memory, continuing to raise money and awareness for PaNDR and the incredible work they do for families like ours. 🐼 🚑

Forever loved, forever missed, and forever our little boy. 💚⛳️"

16/09/2026

It’s incredibly difficult to put into words the emotions that parents feel watching their children being taken by an intensive care / retrieval ambulance to a specialist hospital for treatment.

We know that some of you have experienced this with your children, perhaps on a number of occasions. It’s a surreal experience. ❤️💙

📷 Pictured is Brompton Baby Aiden during one of his retrievals by the incredible PANDR EOE team.

29/07/2026

We hosted our annual Paediatric PaNDR MDT Stabilisation Day on Friday 10th July. Thank you to everyone who joined us on the day and those who contributed their expertise to make it such a success. 🚑

Feedback from the day included "I learned loads!", "It was a fantastic day" and "Excellent mix of clinical scenarios".

Special thanks to all of our sponsors and to Hinchingbrooke Hospital, who let us use their fantastic facilities.

Watch this space for future PaNDR education opportunities. 🐼

19/05/2026

Has your baby or child recently been transferred by PaNDR? 🐼 🚑
Please provide us with your feedback to help us improve and develop our service: www.surveymonkey.co.uk/r/pandr-eoe

05/05/2026

Registration for our Neonatal MDT Stabilisation Day is open (for professionals) 🐼 🚑

Register your interest here: https://tinyurl.com/y8v9afx7

When: Wednesday 22nd July 2026

Where: ARU - Anglia Ruskin University, Young Street, Cambridge, CB1 1PT

22/04/2026

Behind every transfer undertaken by PANDR EOE is a team of dedicated Administrative staff: Emergency Bed Service Co-ordinators & Shift Leaders, Business Management, Operational and Data professionals who support our clinical staff.

Today, on we say a big thank you to our Administrative team, for their care, expertise and commitment 🐼 🚑

14/04/2026

Registration for our Paediatric MDT Stabilisation Day is open (for professionals) 🐼 🚑

Register your interest here: https://tinyurl.com/mt43xdpe

When: Friday 10th July 2026

Where: Hinchingbrooke Hospital Education Centre, Huntingdon, PE29 6NT

07/04/2026

Today we celebrated 5 years since the launch of PaNDR 🐼 🚑

During this time, we have undertaken more than 7,500 neonatal and paediatric transfers, co-ordinated 3,200 in-utero transfers and travelled 700,000 (!) miles across the East of England and beyond.

Our dedicated call handling and administrative team have managed more than 25,000 calls every year ☎️

Thank you to our colleagues and families for all of the support, here’s to the next 5 years 🥳

27/03/2026

We are recruiting for Emergency Bed Service Co-ordinators ☎️ 🐼 🚑

Support our clinicians to care for sick babies and children across the East of England. This is a unique role, as the first point of contact into our regional critical care retrieval service - with a focus on call handling, taking referrals and cot/bed locating.

More info and apply here: https://tinyurl.com/zjjswtd9

Address

PaNDR, Service Box 224 Cambridge University Hospitals NHS Foundation Trust Hills Road, Cambridge CB2 OQQRosie Hospital
Cambridge
CB20SW

Website

http://www.pandreastofengland.co.uk/

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