22/04/2026
Hi, I’m Emily! Starting my journey as an Operations Virtual Assistant feels both exciting and a little nerve-wracking — but also like a very natural next step for me.
My career has always been centred around organisation, structure, and supporting people. After gaining my Masters in Clinical Psychotherapy, I began as an Assistant Psychologist, where managing complex schedules and staying organised were essential. Over time, I naturally stepped into more operational responsibilities, which led to my promotion to Director of Operations within this mental health company. There, I supported day-to-day operations, HR processes, recruitment, onboarding, team management, and introduced processes and systems to help the business run more smoothly.
I later moved into a Client Relationship Manager role within a large independent car brokerage, where I focused on client relationships, customer experience, and communication — while still supporting team coordination and HR processes behind the scenes.
Across all of these roles, I found myself becoming the person who brings clarity to chaos — improving workflows, supporting teams, and making sure both clients and staff feel supported. It’s the part of my work I’ve always enjoyed most.
Now, as an Operations Virtual Assistant, I’m excited to support founders and growing businesses by:
• Streamlining operations
• Supporting and managing teams
• Improving customer relationships
• Implementing HR processes
• Improving customer experience
I have a particular passion for supporting mental health services, alongside experience working in fast-paced, client-focused environments.If you're feeling overwhelmed in your business and need someone to bring structure and calm to your operations, I’d love to connect.