27/10/2026
New service at JCUH 🎉
👀👀 The emergency eye care department is changing 👀👀
From Tuesday 3 November, the emergency eye care department at James Cook will introduce a triage telephone service to support patients with urgent, non-sight-threatening eye conditions.
Patients are advised to call 01642 854096 before attending the hospital if they experience conditions, including:
✅suspected eye infections
✅new onset of flashes, floaters or a dark curtain over vision
✅red or painful eye/s and
✅flashing lights and floaters (without blurring of vision)
Following an initial telephone call, a triage nurse, will assess the patient’s condition and direct them to the most appropriate care pathway.
⏰The service is open Monday to Friday, 8am to 4pm, and weekends and bank holidays, 8am to 12 noon⏰
☑️Walk-in appointments will remain available during these hours for patients experiencing genuine sight-threatening, eye emergencies.
☑️Outside of the department's opening hours, patients with emergency eye conditions should attend their nearest emergency department or urgent treatment centre.
☑️Patients with acute eye concerns such as mild irritation, dry or sticky eyes or gradual blurred vision, should contact their GP or local optician.
➡For opening times, location details and guidance on what to do for your eye condition, visit: https://www.southtees.nhs.uk/news/specialist-eye-care/
