SPH Analytics, a Press Ganey Solution

SPH Analytics, a Press Ganey Solution SPH Analytics: Listen. Analyze. Motivate. SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement.

Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes. As the top-ranked patient satisfaction measurement firm for heal

Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes. As the top-ranked patient satisfaction measurement firm for heal

Operating as usual

It’s no secret 2020 felt overwhelming for health plans and their members. While it is easy to blame these sentiments on ...
06/08/2021
Re-Engaging Health Plan Members: 5 Foolproof Strategies - Healthcare Business Today

It’s no secret 2020 felt overwhelming for health plans and their members. While it is easy to blame these sentiments on COVID-19, this article in Healthcare Business Today by SPH Chief Commercial Officer Suzanne Cogan suggests that the pandemic may have exacerbated some issues that already existed and cast a spotlight on the need to prioritize #memberexperience. http://ow.ly/cem350F5tJs

By Suzanne Cogan, Chief Commercial Officer, SPH Analytics It’s no secret 2020 felt overwhelming for health plans and their members, from shifting regulatory and clinical guidance, to changes in benefits. As a result, many consumers were left wanting more out of their healthcare experience. A May 2...

SPH Analytics has been acquired by Press Ganey Associates LLC, the national leader in health care consumer and workforce...
05/26/2021

SPH Analytics has been acquired by Press Ganey Associates LLC, the national leader in health care consumer and workforce engagement. http://ow.ly/8neR50EVVwV

SPH Analytics has been acquired by Press Ganey Associates LLC, the national leader in health care consumer and workforce engagement. http://ow.ly/8neR50EVVwV

If you are participating in the #ASCA2021 Virtual Conference today be sure to stop by our virtual booth to chat with SPH...
04/26/2021

If you are participating in the #ASCA2021 Virtual Conference today be sure to stop by our virtual booth to chat with SPH about how the ASCA Affinity Partner for Patient Experience Surveys can help your organization measurably improve your #patientexperience. Ambulatory Surgery Center Association

If you are participating in the #ASCA2021 Virtual Conference today be sure to stop by our virtual booth to chat with SPH about how the ASCA Affinity Partner for Patient Experience Surveys can help your organization measurably improve your #patientexperience. Ambulatory Surgery Center Association

A recent lawsuit brings to the forefront concerns around the Centers for Medicare and Medicaid Services (#CMS) Star rati...
04/21/2021
Improving Patient Experience, While Avoiding a Star Ratings Scandal | Healthcare IT Today

A recent lawsuit brings to the forefront concerns around the Centers for Medicare and Medicaid Services (#CMS) Star ratings and patient experience. Are the actual experiences by patients and health plan members accurately reflected in in #StarRatings system? And if not, what can health plans, providers, and facilities do to change that, without compromising integrity? Read more in this article by our Chief Commercial Office Suzanne Cogan in Healthcare IT Today. http://ow.ly/krnf50Eu4DA

The following is a guest article by Suzanne Cogan, Chief Commercial Officer at SPH Analytics. On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system. The laws...

“Healthcare organizations are under great pressure to meet complex compliance requirements that include technical and pr...
03/23/2021

“Healthcare organizations are under great pressure to meet complex compliance requirements that include technical and process elements such as HIPAA, NIST, and ISO,” said M. Sean Molley, Chief Technology Officer at SPH Analytics. “#HITRUST Certification is the gold standard, and SPH Analytics is proud to be able to demonstrate its commitment to information security.” Read more: http://ow.ly/uHGw50E6ovw

“Healthcare organizations are under great pressure to meet complex compliance requirements that include technical and process elements such as HIPAA, NIST, and ISO,” said M. Sean Molley, Chief Technology Officer at SPH Analytics. “#HITRUST Certification is the gold standard, and SPH Analytics is proud to be able to demonstrate its commitment to information security.” Read more: http://ow.ly/uHGw50E6ovw

Telehealth’s big, shining moment will be remembered as 2020, when the pandemic precipitated a massive, unexpected shift ...
03/22/2021

Telehealth’s big, shining moment will be remembered as 2020, when the pandemic precipitated a massive, unexpected shift in healthcare models. #Telehealth claims increased nearly 3,000% between September 2019 and September 2020, as medical practices and hospitals in coronavirus hotspots were forced to shut clinic doors and address care continuity through remote operations. Read this article in Managed Healthcare Executive by our Chief Commercial Officer Suzanne Cogan to learn how #telehealth encounters will influence everything from #CAHPS surveys to compensation beyond the pandemic. http://ow.ly/VUzU50E5ucd

Telehealth’s big, shining moment will be remembered as 2020, when the pandemic precipitated a massive, unexpected shift in healthcare models. #Telehealth claims increased nearly 3,000% between September 2019 and September 2020, as medical practices and hospitals in coronavirus hotspots were forced to shut clinic doors and address care continuity through remote operations. Read this article in Managed Healthcare Executive by our Chief Commercial Officer Suzanne Cogan to learn how #telehealth encounters will influence everything from #CAHPS surveys to compensation beyond the pandemic. http://ow.ly/VUzU50E5ucd

Caregivers provide essential services, including medical support and personal care. A caregiver’s day can be long and de...
02/19/2021

Caregivers provide essential services, including medical support and personal care. A caregiver’s day can be long and demanding, requiring dedication and compassion. On #NationalCaregiversDay SPH is honored to recognize and celebrate caregivers nationwide.

Caregivers provide essential services, including medical support and personal care. A caregiver’s day can be long and demanding, requiring dedication and compassion. On #NationalCaregiversDay SPH is honored to recognize and celebrate caregivers nationwide.

On your marks, get set, decorate! Over the holidays, SPH staffers and their families participated in the first ever SPH ...
01/28/2021

On your marks, get set, decorate! Over the holidays, SPH staffers and their families participated in the first ever SPH Great Cake-off. Since virtual cake tasting hasn’t been invented yet, the winning cakes were judged on the decorations the teams created in 60 minutes with a surprise set of ingredients. With a theme of Winter Wonderland, here are the big winners. #QuaranTEAM

On your marks, get set, decorate! Over the holidays, SPH staffers and their families participated in the first ever SPH Great Cake-off. Since virtual cake tasting hasn’t been invented yet, the winning cakes were judged on the decorations the teams created in 60 minutes with a surprise set of ingredients. With a theme of Winter Wonderland, here are the big winners. #QuaranTEAM

Is your workplace safe? #COVID19 created new safety protocols/procedures for healthcare providers. It is important to as...
01/19/2021

Is your workplace safe? #COVID19 created new safety protocols/procedures for healthcare providers. It is important to assess whether employees have internalized this #SafetyCulture and perceive their workplace to be safe for their own health and for the patients they serve. Join us for a webinar on Thursday, January 21 at 1:00 pm ET about assessing employee perceptions of safety and satisfaction in a COVID World. Register here: http://ow.ly/Lsro50Dbycv

Is your workplace safe? #COVID19 created new safety protocols/procedures for healthcare providers. It is important to assess whether employees have internalized this #SafetyCulture and perceive their workplace to be safe for their own health and for the patients they serve. Join us for a webinar on Thursday, January 21 at 1:00 pm ET about assessing employee perceptions of safety and satisfaction in a COVID World. Register here: http://ow.ly/Lsro50Dbycv

Today on #MLKDay we commemorate the words, inspiration, and life of Dr. Martin Luther King, Jr.
01/18/2021

Today on #MLKDay we commemorate the words, inspiration, and life of Dr. Martin Luther King, Jr.

Today on #MLKDay we commemorate the words, inspiration, and life of Dr. Martin Luther King, Jr.

In response to the large-scale adoption of #telehealth services resulting from the COVID-19 pandemic, the Agency for Hea...
01/13/2021
AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

In response to the large-scale adoption of #telehealth services resulting from the COVID-19 pandemic, the Agency for Healthcare Research and Quality (AHRQ) recently released a new version of the Clinician and Group #CAHPS Survey (#CGCAHPS) . Read our latest blog by Esther Turner, Principal, Product Management, to learn more.
http://ow.ly/tKWP50D7ygj

In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

We are excited to announce the merger and spin-off of our population health division with Azara Healthcare, creating the...
12/22/2020

We are excited to announce the merger and spin-off of our population health division with Azara Healthcare, creating the industry-leading #PopulationHealthManagement company while enabling SPH to accelerate the pace of innovation in #ConsumerExperience and #engagement.
http://ow.ly/3rH950CScJY

We are excited to announce the merger and spin-off of our population health division with Azara Healthcare, creating the industry-leading #PopulationHealthManagement company while enabling SPH to accelerate the pace of innovation in #ConsumerExperience and #engagement.
http://ow.ly/3rH950CScJY

Great article in Healthcare Scene by Suzanne Cogan, our Chief Commercial Officer, about how to personalize #PatientEngag...
12/11/2020
Level up Your Engagement Strategy for 2021

Great article in Healthcare Scene by Suzanne Cogan, our Chief Commercial Officer, about how to personalize #PatientEngagement to drive #Quality in 2021. http://ow.ly/bQrL50CJ1Ww

The following is a guest article by Suzanne Cogan, Chief Commercial Officer at SPH Analytics. Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost saving…

Join Answers Media Network and SPH Analytics Tuesday, December 15 at 2:00 p.m. ET for the next ABCs of #VBC webinar - Un...
12/10/2020

Join Answers Media Network and SPH Analytics Tuesday, December 15 at 2:00 p.m. ET for the next ABCs of #VBC webinar - Understanding the 2021 Quality Payment Program Final Rule. In this webinar experts from SPH and Medical Advantage will dissect the Final Rule, outline the changes that will impact both #MIPS and #APM participants, and provide insights based on their collective experience over the previous four years of the #QPP. http://ow.ly/ZtEn50CI3Vk

Join Answers Media Network and SPH Analytics Tuesday, December 15 at 2:00 p.m. ET for the next ABCs of #VBC webinar - Understanding the 2021 Quality Payment Program Final Rule. In this webinar experts from SPH and Medical Advantage will dissect the Final Rule, outline the changes that will impact both #MIPS and #APM participants, and provide insights based on their collective experience over the previous four years of the #QPP. http://ow.ly/ZtEn50CI3Vk

The latest episode of our podcast, Voices in #ValueBasedCare is now on HealthcareNOW Radio featuring  Dr. Hassan Rifaat,...
12/07/2020

The latest episode of our podcast, Voices in #ValueBasedCare is now on HealthcareNOW Radio featuring Dr. Hassan Rifaat, CEO, and Dr. Averel Snyder, CMO and Co-founder of Vatica Health discussing how providers can become successful with #RiskAdjustment. Tune in to hear the program at 5:00 a.m., 1:00 p.m., or 9:00 p.m. ET. http://ow.ly/W08i50CF1s3

The latest episode of our podcast, Voices in #ValueBasedCare is now on HealthcareNOW Radio featuring Dr. Hassan Rifaat, CEO, and Dr. Averel Snyder, CMO and Co-founder of Vatica Health discussing how providers can become successful with #RiskAdjustment. Tune in to hear the program at 5:00 a.m., 1:00 p.m., or 9:00 p.m. ET. http://ow.ly/W08i50CF1s3

We couldn't let #NationalCookieDay go by without sharing our favorite cookies!  Happy National Cookie Day!
12/04/2020

We couldn't let #NationalCookieDay go by without sharing our favorite cookies! Happy National Cookie Day!

We couldn't let #NationalCookieDay go by without sharing our favorite cookies! Happy National Cookie Day!

Fall is the season when survey vendors attend vendor training sessions for #HEDIS #CAHPS, the #QHP Enrollee Survey, and ...
12/03/2020
Updates from Member Experience CAHPS Vendor Training

Fall is the season when survey vendors attend vendor training sessions for #HEDIS #CAHPS, the #QHP Enrollee Survey, and the #MA & PDP CAHPS survey. Read our latest blog by Esther Turner, Principal, Product Management, to understand program updates from both NCQA - National Committee for Quality Assurance and Centers for Medicare and Medicaid Services that impact each of these programs. http://ow.ly/nIuL50CC4mZ

Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

As we #GiveThanks for our family, friends, and all we’ve been given, we also thank the frontline healthcare providers fo...
11/26/2020

As we #GiveThanks for our family, friends, and all we’ve been given, we also thank the frontline healthcare providers for their selfless acts of caregiving during this trying year. SPH wishes you all a safe and happy Thanksgiving!

As we #GiveThanks for our family, friends, and all we’ve been given, we also thank the frontline healthcare providers for their selfless acts of caregiving during this trying year. SPH wishes you all a safe and happy Thanksgiving!

Friendly competition for a great cause! Our Fort Worth and Duluth, GA, call centers held a #FoodDrive competition for th...
11/25/2020

Friendly competition for a great cause! Our Fort Worth and Duluth, GA, call centers held a #FoodDrive competition for the month of November. The race was close, but Fort Worth squeaked by with the win... but the real winners are the local food banks and those who are in need this season. We are proud of our call center teammates whose donations will help so many during this trying time. Tarrant Area Food Bank

Many #HealthPlans and pharmacy benefit managers (#PBMs) have contractual commitments with large employer clients to meet...
11/24/2020
Avoiding Common Pitfalls of Performance Guarantee Surveys - Healthcare Business Today

Many #HealthPlans and pharmacy benefit managers (#PBMs) have contractual commitments with large employer clients to meet certain #PerformanceGuarantees (“PGs”), including meeting minimum satisfaction levels with their services. Read this article in Healthcare Business Today by our Chief Commercial Officer Suzanne Cogan to find out how to conduct member surveys strategically to help ensure that PGs are met. https://www.healthcarebusinesstoday.com/avoiding-common-pitfalls-of-performance-guarantee-surveys/

By Suzanne Cogan Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of satisfaction with the services provided among the employer clients’ employees.  Mem...

While the global pandemic has challenged #QualityImprovement this year, #HealthPlans must be ready to meet ongoing chall...
11/19/2020

While the global pandemic has challenged #QualityImprovement this year, #HealthPlans must be ready to meet ongoing challenges in the new year. As you plan for 2021, review our quick-reference checklist to assist with your #HEDIS and #QI planning. http://ow.ly/MaR250CprzC

While the global pandemic has challenged #QualityImprovement this year, #HealthPlans must be ready to meet ongoing challenges in the new year. As you plan for 2021, review our quick-reference checklist to assist with your #HEDIS and #QI planning. http://ow.ly/MaR250CprzC

We are excited to share that Modern Healthcare recently ranked SPH Analytics as the top #PatientExperience Measurement V...
11/12/2020

We are excited to share that Modern Healthcare recently ranked SPH Analytics as the top #PatientExperience Measurement Vendor in the #HealthPlan market for the fourth year in a row! Read more here: http://ow.ly/PNYn50CiEWF

We are excited to share that Modern Healthcare recently ranked SPH Analytics as the top #PatientExperience Measurement Vendor in the #HealthPlan market for the fourth year in a row! Read more here: http://ow.ly/PNYn50CiEWF

We recognize the brave men and women who have served and who continue to serve this country with honor and sacrifice. Ev...
11/11/2020

We recognize the brave men and women who have served and who continue to serve this country with honor and sacrifice. Every day is #VeteransDay. How has a veteran you know contributed to the freedom we all enjoy today? Share their story with us!

We recognize the brave men and women who have served and who continue to serve this country with honor and sacrifice. Every day is #VeteransDay. How has a veteran you know contributed to the freedom we all enjoy today? Share their story with us!

Congratulations to our #MIPS and #AMP client NorthBay Healthcare Healthcare, on receiving the 2020 Excellence in Healthc...
11/06/2020

Congratulations to our #MIPS and #AMP client NorthBay Healthcare Healthcare, on receiving the 2020 Excellence in Healthcare Award from the Integrated Healthcare Association (IHA) for top performance on #ClinicalQuality, #PatientExperience, and cost measures.
http://ow.ly/ZTXE50CdHPA

Congratulations to our #MIPS and #AMP client NorthBay Healthcare Healthcare, on receiving the 2020 Excellence in Healthcare Award from the Integrated Healthcare Association (IHA) for top performance on #ClinicalQuality, #PatientExperience, and cost measures.
http://ow.ly/ZTXE50CdHPA

"We salute the 2021 #FiveStar plans, and we are honored to partner with each one of these plans who are clearly driving ...
11/05/2020
100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

"We salute the 2021 #FiveStar plans, and we are honored to partner with each one of these plans who are clearly driving the strongest #MemberSatisfaction and #engagement and the best #AccesstoCare. It’s a remarkable accomplishment in the most challenging year imaginable, ” said Amy Amick, President and CEO of SPH Analytics. http://ow.ly/tXrJ50CcqN4

SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

Address

11605 Haynes Bridge Road, Suite 400
Alpharetta, GA
30009

Opening Hours

Monday 8:30am - 5:30am
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

(866) 460-5681

Alerts

Be the first to know and let us send you an email when SPH Analytics, a Press Ganey Solution posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to SPH Analytics, a Press Ganey Solution:

Videos

Our Story

SPH Analytics (SPHA), a leader in healthcare analytics and population health management, empowers clients to analyze and interpret their clinical, quality, financial, and consumer experience data to maximize their performance and transition to value-based care. SPHA’s Population Care™, Population Value ™, and Population Engagement™ solution sets are built on the innovative Nexus™ Platform, providing insights and impact to physician groups, ACOs, hospitals, health plans, and integrated health networks. SPHA’s clinical and financial analytics, healthcare survey capabilities, call center solutions, and consulting services empower clients to meet the Triple Aim through increased patient satisfaction and engagement, improved population health, and reduced overall cost of care. Ranked number one in MACRA and MIPS Support Technology for Value Based Care by Black Book Research, SPH Analytics has been providing insights and impact for more than 24 years and serves clients in all 50 states. Company headquarters and healthcare call center are in metro Atlanta. SPH Analytics is a member of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com. For more information call 1-866-460-5681, email us at [email protected], or visit our website at www.SPHAnalytics.com

Nearby health & beauty businesses


Other Healthcare Administrators in Alpharetta

Show All