What are the opening hours?

Tuesday 9am - 6pm Wednesday 9am - 6pm Thursday 9am - 6pm Friday 9am - 6pm Saturday 9am - 5pm

Complete-Family-Wellness.com

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Lake, IL
Complete-Family-Wellness.com

Health care for the whole family! Run by a local Cary, IL family nurse practitioner/veteran/mom.

10/03/2026

A Note to Our Patients

Thank you. This year brought a lot of changes to Complete Family Wellness, and your patience and support through them has meant the world to our providers and staff.

Here's what's new and how to reach us:

We've moved to Elation. Our team is transferring every patient's records into Elation by hand, one chart at a time. If your full history isn't there yet, we're working on it. To register for the Elation Passport (patient portal), you'll need an invitation from us, so contact our office and we'll send one.

Download the Spruce app. Spruce is our phone system and secure messaging app. You can message us in the app, text us, or call us, and everything comes to the same place so our staff can get it to the right person. All virtual visits now happen through Spruce, so you'll need the app for those. Virtual visits are scheduled for 15 to 30 minutes, depending on what you need.

Office hours

Tuesday through Friday: 9 AM to 5 PM (closed 12 to 1 for lunch)

Saturday: 9 AM to 1 PM
After hours, our urgent line (press 0) is for urgent clinical concerns only. An after-hours fee applies. For emergencies, call 911.
Please plan ahead:

Refills take 2 to 3 business days.

Provider messages can take 2 to 3 business days.

Lab results take at least 10 business days.

In mid-November, we'll be asking patients for feedback so we can keep improving. We're grateful to have the patients we do.

Call or text: 847-946-7367

Email: [email protected]

Spruce: https://spruce.care/completefamilywellness

09/17/2026

Our patients are the best. Jamie got a treat today thanks to a patient just being thoughtful ❤️

07/31/2026

🚧 Pardon our dust! 🚧

We’re upgrading our systems here at Complete Family Wellness — we’re moving from Athena to a new patient system called Elation over the next few weeks.

You might notice a few small hiccups along the way, but we appreciate your patience as we get everything set up. More details coming soon, including how to sign up on the new system!

Thank you for bearing with us. 💜

07/04/2026

From all of us at Complete Family Wellness, we’re honored to celebrate 250 years of independence alongside our community. Thank you for trusting us with your family’s health and wellness — it’s a privilege we don’t take for granted.

📌 Please note: our office is closed today in observance of the holiday. We’ll reopen Tuesday and look forward to seeing you then!

Wishing you and your loved ones a safe, joyful, and meaningful Fourth of July! 🇺🇸

📍 9245 S IL Route 31, Lake in the Hills, IL
📞 847-946-7367

07/03/2026

Just a friendly reminder

06/29/2026

🎆 Happy Fourth of July from Complete Family Wellness! 🎆

In celebration of Independence Day, our office will be closed on Friday, July 3rd and Saturday, July 4th.

We’re giving our amazing team the time they deserve to rest, recharge, and celebrate with their families. 🇺🇸

We’ll be back to full operations on Tuesday, July 7th. For urgent needs, please leave us a message at 847-946-7367 on our urgent line and we’ll get back to you as soon as possible. (Please note, you will be responsible for the holiday after hours fee)

Please note

Wishing you a safe, joyful, and festive holiday weekend! ❤️🤍💙

— The Complete Family Wellness Team

06/24/2026

💜 A message from Anne, Office Manager at Complete Family Wellness —

It is with a heavy heart that I share difficult news. Helen’s brother has lost his battle with cancer.

So many of you have been on the receiving end of Helen’s care— the compassion, patience, and bedside manner she has given each of you over the years. Now it is our turn to show her that same love.

🗣️🗣️DO NOT reach out to Helen directly. 🗣️🗣️

Every message and gesture of love that comes through us will be passed along — you have my word.

💜 WAYS TO SHOW YOUR SUPPORT
None of this is required.

🍽️ Restaurant gift cards (Cary, Algonquin, Lake in the Hills, Crystal Lake, Dundee, West Dundee, Carpentersville & nearby) — drop off or mail to us
📲 Uber Eats, Grubhub, or DoorDash gift cards: email [email protected] or text 847-946-7367
💳 Secure online contribution (starting at $25):
https://connect.intuit.com/pay/CompleteFamilyWellnessPllc/scs-v1-3aad217a926e4db28cf4b8a0bb78f14636bf7a16e7a6402f9df0133c238ca848daccc6bd9a374802b0b73d8a02b1687b?locale=EN_US&cta=saveandcopylink
📬 Mail a card: 9245 S Illinois Route 31, Lake in the Hills, IL 60156

⚠️ MEDICATION REMINDER: Please reach out BEFORE you run out — we are working through high message volume and it may take a few days.

We are open and operating. Our team is coming in early and staying late:
🩺 Jamie Basten, FNP-BC, APRN, MSN — Full-Time Provider
🩺 Carolyn, NP-C — Fill-In Provider through end of July
🌟 Marie-Claire (MA/Reception) — holding us all together
🌟 Caitlyn (Reception) — supporting every one of us without being asked
⭐ Chloe (Reception) — one week in, walked into a grief storm, kicking butt
💉 Sonia (Health Lab/Northwestern) — knocking it out of the park every day

Please be patient with us. Please keep Helen, Matt, and their family in your thoughts and well wishes. 💜

— Anne, Office Manager
Complete Family Wellness

06/15/2026

💜 A personal note from me ✨Anne✨

Many of you know Helen not just as your provider, but as someone who has poured her whole heart into this community for years. Right now, Helen and her family are going through an incredibly difficult time, and I am personally reaching out to ask for your love and support.

You can help in three ways:
🎁 Send an e-gift card to [email protected]
🍲 Drop off a freezer-friendly meal during office hours
💛 Text us at 847-946-7367 and we’ll personally guide you on how to contribute financially

👉 Scan the QR code or use the link in the image to fill out the form — anonymous responses are welcome!

⚠️ Please respect Helen’s privacy and do NOT reach out to her directly at this time. All inquiries, well-wishes, and support should come through the office. I say this with love — but also with the full awareness that I am petty and have the memory of an elephant. 🐘 You’ve been warned. 😉

Thank you so much for your patience and kindness during this process. This community is everything. 💜

-Anne Whitman Office Manager and Helen’s GateKeeper

https://claude.ai/public/artifacts/0df921eb-cb2d-4bf0-9cc3-df32d2028acb

06/10/2026

🔧 Pardon Our Dust We’re Making Things Better for You!

We are currently in the process of transitioning our office systems to better serve you, and we appreciate your patience as we navigate this exciting change. Good things are coming!

📞 A note about phone calls:

Since moving to our new phone system (Spruce), our call flows have become much more efficient.

Please note: if you do not leave a voicemail or send a text letting us know the reason for your call, we are unable to call you back. Staff will not follow up on missed calls without a message. We want to make sure every patient gets the attention they need, and this helps us do that!
📋 Please also be aware that all incoming and outgoing calls are recorded for quality assurance and training purposes.

📲 Coming soon

Once we have everything finalized, we will send out detailed information covering:
• Your new patient portal
• How communications will work going forward
• Virtual visit options
…and more! We want to make sure you’re fully informed before any changes go live.

👥 Our team is growing!
We’re excited to share that we have a new front desk team member joining us, and we are actively searching for a third nurse practitioner to join our CFW family. We look forward to expanding our care for you!

🩺 Carolyn has transitioned to an as-needed, fill-in status.

As always, thank you for trusting us with your care. We’re working hard behind the scenes so your experience here only gets better. 💜

The Complete Family Wellness Team

05/30/2026

Saturday shenanigans at Complete Family Wellness 💜

Today Anne is moonlighting at the front desk while our favorite tiny coworker, Henry (aka Hank), is apparently supervising operations… from her lap 😴👶

Meanwhile, his mom is out there doing what she always does! Taking care of patients, raising an amazing kid, and somehow keeping all the plates spinning at once.

As a reminder, Jamie is still competing in the Super Mom competition, and we’d love your support as she pushes through another round!

If you’ve ever wondered how she remembers everyone’s names, kids, life stories, medications, and somehow still has time to be an incredible mom… honestly, we’re wondering too. 😂

Take a minute to vote for Jamie here:

https://thesupermom.org/2026/jamie-basten

Now if you’ll excuse me, I have a sleeping baby on me, which means I am legally prohibited from moving. 🤷🏻‍♀️💜

Address

9245 Route 31
Lake, IL
60156

Opening Hours

Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 6pm
Saturday	9am - 5pm

Website

http://www.complete-family-wellness.com/

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