In light of of our temporary closure from April 9-17 I suggest the following:
For redness issues note time of day redness happened, i.e. when baby woke from nap or overnight, or during day. If morning redness could be caused by sleeping position-use Aquaphor let redness fade completely then reapply helmet. If during the day could be caused by over tightening, wedging from being out of place on the head, donning too high on the forehead always make sure the helmet is at or just showing the eyebrows. If you cannot solve the redness leave the helmet off until we can see you in the office.