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The Well Team Championing the journey of individuals with disabilities & at risk youth, providing care, connections, & community.

One family we sat alongside walked into their NDIS plan review with 15 funded support hours a week. They walked out with...
25/10/2026

One family we sat alongside walked into their NDIS plan review with 15 funded support hours a week. They walked out with 32.

Their needs hadn't changed. Their preparation had.

The planning meeting rewards preparation more than almost anything else, and after sitting in dozens of these conversations across Sydney, we can tell you what "ready" actually looks like.

BEFORE your review:
- Keep a 2-week support diary. Write down what a real Tuesday looks like, not an average week in your head.
- Describe functional impact, not your diagnosis. The NDIS funds how your disability affects daily life, not the label on the paperwork.
- Bring a support person. A coordinator, a family member, anyone who can take notes while you focus on the conversation.

AFTER your review:
- Track your spending monthly so you spot under-use or gaps early.
- If life changes, you can request an unscheduled review. You don't have to wait 12 months.

The participants who get the right funding aren't the ones with the most complex stories. They're the ones who showed up ready to explain their daily life in concrete detail.

If your review is coming up and you'd like a hand preparing, we're here. That's what local coordinators are for.

📞 (02) 9160 0299
✉ [email protected]

Your NDIS plan belongs to you. Not your provider. Not your planner. You.That sounds obvious, but a lot of participants w...
22/10/2026

Your NDIS plan belongs to you. Not your provider. Not your planner. You.

That sounds obvious, but a lot of participants we meet in Sydney don't realise how much room they actually have to make decisions inside their own plan. So here's a gentle reminder of five things you are allowed to do:

✓ Change your support worker or provider at any time, for any reason
✓ Move money between Core Supports subcategories as your needs shift
✓ Bring a support person to every planning meeting
✓ Ask for an unscheduled plan review if your situation changes
✓ Request a copy of any report written about you

That fourth one is the one we wish more participants knew about. If your health, housing, work, or family situation has shifted, you don't have to wait until your next scheduled review. You can ask for one now.

None of these are favours. They're built into how the NDIS is meant to work. If you'd like a hand thinking through any of them, that's what we're here for.

Your NDIS plan review is coming up. Do you prep it yourself, or bring your support coordinator into the room? 📋Both work...
20/10/2026

Your NDIS plan review is coming up. Do you prep it yourself, or bring your support coordinator into the room? 📋

Both work. Both are valid. And honestly, the right answer depends on where you're at right now.

Prep it yourself looks like:
Pulling together your own goals, gathering reports from your therapists, and writing notes on what worked (and what didn't) over the last 12 months. You drive the conversation. You know your story best, and sometimes that's exactly the energy a review needs.

Coordinator leads looks like:
Sitting down with someone who knows the NDIS language inside out. They help you translate daily life into functional impact, flag funding gaps you might've missed, and make sure nothing important gets left at the door. You're still in charge. You just have backup.

Neither approach is "better." What matters is that your plan reflects the real impact your disability has on your daily life. Not the diagnosis. The actual day-to-day.

At The Well Team, we sit on whichever side of the table you need us on. Sometimes that's leading the prep. Sometimes that's quietly cheering you on while you lead. Sydney participants, we're here either way.

Which approach has worked for you? Share with us in the comments. Your story might be exactly what another participant needs to hear before their next review.

Morning routine question for our Sydney community 🌅Option A: Support worker arrives first thing. You start the day with ...
18/10/2026

Morning routine question for our Sydney community 🌅

Option A: Support worker arrives first thing. You start the day with a hand at the door, ready to go by the time you hit breakfast.

Option B: Solo start. You pour your own coffee, take your time, and your support worker joins mid-morning once you're already moving.

Both are valid. Both are real ways our participants structure their mornings, and we hear strong opinions on each side. Some people love the energy of a structured start with someone there from the first alarm. Others need that quiet solo hour before anyone walks through the door.

There's no "right" answer here. Your plan is your plan, and how you use your support hours should match how you actually live.

So tell us, Team. Are you Option A or Option B? Drop A or B in the comments, and feel free to share why.

Your situation changed six months ago. Your plan review isn't for another six. Did you know you don't actually have to w...
18/10/2026

Your situation changed six months ago. Your plan review isn't for another six. Did you know you don't actually have to wait?

A lot of NDIS participants assume the annual review is the only chance to update their plan. It isn't. There are two paths, and knowing the difference can save you months of stretched funding or unmet needs.

Scheduled Review
This is the standard check-in at the end of your plan period. Best when your current plan is working and you just want to refresh goals, tweak supports, or plan for the year ahead.

Unscheduled Review (also called a Change of Circumstances)
This is one you can request any time something significant changes. A new diagnosis. A carer who's no longer available. Funding running out faster than expected. A hospital discharge. A move. Anything that means your current plan no longer fits your life.

Both end with a revised plan. The difference is who controls the timing, you or the calendar.

If something has shifted and you're not sure whether to wait or request a review now, have a chat with us. We help Sydney participants weigh up the options and put the request together properly, with the right evidence attached.

📞 (02) 9160 0299
✉ [email protected]

One family we spoke to ran out of support hours in month four of a twelve-month plan.They thought they had to wait until...
15/10/2026

One family we spoke to ran out of support hours in month four of a twelve-month plan.

They thought they had to wait until their annual review to fix it. They didn't. Nobody had told them otherwise.

You're allowed to ask for an unscheduled plan review when life changes. It's not a special favour, and it's not bureaucratic gymnastics. It's part of how the NDIS is meant to work.

Here are the six most common reasons participants can request a review right now:

→ Your condition has changed
→ Your living situation has changed
→ Your goals have shifted
→ You've run out of funded hours
→ You've had a new diagnosis or assessment
→ You need new equipment or assistive technology

If any of those sound familiar, you don't have to wait six more months and hope it sorts itself out. A change of circumstances request can be lodged whenever your situation genuinely calls for it.

We help Sydney participants prepare these requests every week. If you're not sure whether your situation qualifies, send us a message. We'd rather walk you through it than have you sitting on a plan that no longer fits your life. 💜

Two people. Same diagnosis. Completely different NDIS plans.That catches most first-time applicants off guard, and it's ...
13/10/2026

Two people. Same diagnosis. Completely different NDIS plans.

That catches most first-time applicants off guard, and it's one of the biggest reasons plans come back underfunded.

Here's the part the NDIS won't spell out on the application form: funding isn't based on what condition you have. It's based on what you cannot do without support. Two people with the same knee injury can have very different daily lives. One walks fine after physio. The other can't manage stairs without help every morning. Same injury. Different functional impact. Different plan.

When a planner reads your application, they're looking for the gap between what you can do and what you need to do, across every part of your day. Your worst day matters more than your average day here.

We've put together a short carousel breaking this down, with the kind of examples we walk our Sydney participants through before their planning meeting.

If you're preparing your first plan or heading into a review, send us a message. We'd rather answer your questions now than see you walk into that meeting underprepared.

A participant once called their support coordinator at 7am asking for help getting dressed.Lovely human. Wrong number.Th...
11/10/2026

A participant once called their support coordinator at 7am asking for help getting dressed.

Lovely human. Wrong number.

That mix-up happens all the time, and it's not a small thing. Support workers and support coordinators are two completely different roles, funded from two completely different parts of your NDIS plan. Calling one for the other's job can quietly drain the wrong budget before you even notice.

Here's the short version: a support worker is the person beside you. Showers, meals, appointments, daily living. A support coordinator works behind the scenes. Reading your plan, finding providers, sorting service agreements, getting you ready for plan reviews.

Swipe through for the plain-language breakdown, including which budget each one comes out of and when to call which person.

If you've ever felt unsure who to ring first, send us a message. We'd rather answer the question twice than have you wondering.

A Darwin family almost signed with an NDIS provider who couldn't answer a single question about staff qualifications.The...
08/10/2026

A Darwin family almost signed with an NDIS provider who couldn't answer a single question about staff qualifications.

They noticed the vague answers. They felt the pressure to commit. But they stayed quiet because they didn't want to seem rude.

You never have to stay quiet. Saying no to a provider is not rude. It's how you protect your plan, your funding, and the person the supports are actually for.

Here are five things you are allowed to say, word for word, without guilt:

"I need to see your staff qualifications before I agree to anything."

"I'm not comfortable signing today. I need more time to decide."

"Can you put that service recommendation in writing, with a reason?"

"I want to get a second opinion before we change my supports."

"I'm ending this service agreement. Please confirm the notice period in writing."

A good provider will welcome every one of those sentences. A provider who pushes back, rushes you, or makes you feel difficult for asking is showing you exactly who they are.

At The Well Team, we'd rather you ask hard questions before you sign than feel stuck after. If you're weighing up a provider right now and something feels off, send us a message. We'll help you work through it. 💜

A family in regional NSW had their NDIS application rejected. Not because their child wasn't eligible. Because the paper...
08/10/2026

A family in regional NSW had their NDIS application rejected. Not because their child wasn't eligible. Because the paperwork listed a diagnosis but never explained what their child couldn't do because of it.

This is the mistake we see most often with first-time applicants.

The NDIS doesn't fund a diagnosis. It funds functional impact, the everyday tasks that are harder, slower, or impossible without support. Dressing. Cooking. Leaving the house. Communicating at school.

Swipe through to see the 3 evidence mistakes that quietly weaken applications:

1. Listing the diagnosis, not the impact
2. Only describing your best days
3. Missing reports from key professionals (OT, physio, speech)

That same regional NSW family? Once we helped them document functional impact across every part of daily life, their application was approved within 3 months.

If you're preparing an application and you're not sure your evidence tells the full story, send us a message. We'd rather help you get it right the first time than appeal it later.

Address

8 Parramatta Square
Girraween, NSW
2150

Opening Hours

Monday 10am - 6pm
Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm

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+61291600299

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