HICAPS

14/10/2026

𝗟𝗲𝘁’𝘀 𝘁𝗮𝗹𝗸 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲, 𝗽𝗮𝘁𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘀𝗶𝗺𝗽𝗹𝗲𝗿 𝘄𝗮𝘆𝘀 𝗼𝗳 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝘁 𝗙𝗢𝗖𝗨𝗦𝟮𝟲.

If you’re joining us in Cairns, come by Booth 42. We’d love to hear how things are going in your practice and chat about ways to make everyday claiming, payments and workflows feel a little easier.

Whether you want to spend less time on admin, create smoother experiences for your team and patients, or simply ask a question, our team is ready to help.

These events help us stay close to the physiotherapy community. Meeting customers and partners face-to-face gives us a clearer picture of what you’re experiencing and how we can better support your practice.

Come and say hi, we’d love to meet you, catch up and hear what’s happening in your practice.

09/10/2026

𝗡𝗮𝘁𝘂𝗿𝗼𝗽𝗮𝘁𝗵𝘆 𝗰𝗹𝗮𝗶𝗺𝗶𝗻𝗴 𝗶𝘀 𝗻𝗼𝘄 𝗹𝗶𝘃𝗲 𝘄𝗶𝘁𝗵 𝗛𝗜𝗖𝗔𝗣𝗦

A major milestone for naturopathy is here. Eligible patients can now claim private health insurance rebates through HICAPS.

This is exciting news for Naturopaths and their patients. It’s a positive step forward and reflects the ongoing efforts across the industry to improve access to natural therapies for patients.

Eligible practitioners can offer on-the-spot private health insurance claiming for Naturopathy through participating health funds, helping patients see their out-of-pocket cost sooner and enjoy a simpler payment experience.

Visit our new Naturopathy page to see how claiming works, check current participating health funds and find the right setup for your practice.

https://www.hicaps.com.au/modalities/hicaps-for-naturopathy

02/10/2026

𝗛𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗼 𝗔𝗗𝗫 𝗕𝗿𝗶𝘀𝗯𝗮𝗻𝗲? 𝗖𝗼𝗺𝗲 𝗮𝗻𝗱 𝘀𝗮𝘆 𝗵𝗲𝗹𝗹𝗼.

You’ll find the HICAPS team at booth 182 across three big days of learning, new ideas and industry connections.

Drop by for a chat about what’s happening in your practice and how simpler claiming and payments could help your team spend less time on admin and more time with patients.

Events like ADX are an important part of how we stay connected with the dental community. We love catching up with customers and partners face-to-face, hearing about your day-to-day experiences and returning to the office with a better understanding of how we can support you and your practice.

If you’re there, stop by and tell us what matters most to your practice.
We’d love to see you.

18/09/2026

What does a more personal healthcare experience look like in 2026?

For John Bradshaw of New Energy Physiotherapy, it starts with being present, available and responsive to the needs of each client.

In our latest Practice Goals 2026 interview, John shares how his team is refining the patient journey to make care feel more supportive, consistent and human.

Read the full interview: https://www.hicaps.com.au/news/practice-goals-2026-4

06/07/2026

𝗙𝗿𝗼𝗺 𝗼𝗻𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝘀𝗶𝘅 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗰𝗹𝗶𝗻𝗶𝗰𝘀.

After identifying a gap in patient care, Kevin and Kate Power built SmartCare Diagnostics and SmartCare UrgentCare to deliver rapid, state-of-the-art care to meet growing community demand.

Read how a simple idea became a thriving healthcare business.

https://business.nab.com.au/tag/health/from-an-after-work-conversation-to-six-smartcare-clinics-

A gap in the healthcare system became an opportunity for Kevin and Kate Power to build a better model of care. Today, the SmartCare Group, which includes SmartCare Diagnostics and SmartCare UrgentCare, deliver rapid, state-of-the-art care to meet growing community demand.

26/06/2026

𝗖𝗵𝗮𝗻𝗴𝗲𝘀 𝘁𝗼 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗼𝗳 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗼𝗿 𝗠𝗲𝗱𝗶𝗰𝗮𝗿𝗲 𝗕𝘂𝗹𝗸 𝗕𝗶𝗹𝗹𝗶𝗻𝗴 – 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗻𝗲𝗲𝗱𝘀 𝘁𝗼 𝗸𝗻𝗼𝘄

For HICAPS customers, the key message is simple: you’re already set up to manage these changes.

Earlier in 2026, Services Australia announced updates to the Assignment of Benefit (AoB) process for bulk bill claims via Medicare.

Your HICAPS Terminal is compliant with the updated requirements, and you can continue processing Medicare bulk bill claims as normal.
We’re also making changes to HICAPS Digital to support the updated AoB requirements. Relevant notifications will be provided directly in HICAPS Digital as updates become available.

We’ve made the updates needed to support the new AoB workflow, including changes to help capture the required information and align receipts with Services Australia guidelines.

Read the full article to understand what’s changing and what it means for your practice.

https://www.hicaps.com.au/news/medicare-assignment-of-benefit-changes-bulk-billing

28/05/2026

𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: 𝗞𝗲𝘆 𝗳𝗶𝗻𝗱𝗶𝗻𝗴𝘀 𝗳𝗼𝗿 𝗣𝗵𝘆𝘀𝗶𝗼𝘁𝗵𝗲𝗿𝗮𝗽𝗶𝘀𝘁𝘀

Physio practices are navigating growing pressure - from patient expectations to operational complexity and a changing healthcare landscape.

Our latest HICAPS Health Insights: Physio report explores what matters most to physios today, drawing on industry insight to highlight emerging challenges, opportunities and practical considerations for running a sustainable practice.

If you’re a physio, practice owner or part of the allied health community, this report offers a valuable perspective on where the sector is heading and how to prepare.

Download the report: https://www.hicaps.com.au/news/HICAPS-Health-Insights--Key-findings-for-Physiotherapists-

27/05/2026

𝗥𝗔𝗖𝗚𝗣 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗢𝘄𝗻𝗲𝗿𝘀 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝟮𝟬𝟮𝟲 – 𝗜𝘁’𝘀 𝗮 𝘄𝗿𝗮𝗽!

What a weekend at Practice Owners Conference 2026 👏

Thanks to everyone who stopped by the HICAPS stand to share their insights. We had some great conversations with practice owners, managers, GPs and partners about the real pressures they’re navigating every day and the practical solutions that can help make a difference for both business performance and patient experience.

A few key themes came through clearly:

✅ Simple, reliable claiming matters
✅ Supported workflows help practices run more smoothly
✅ Efficiency is no longer a “nice to have” - it’s essential

Thanks again to everyone who took the time to connect with us. Let’s keep the conversation going!

And congratulations to Katrina Pyle - the winner of our $500 gift voucher 🎉

20/05/2026

𝗦𝗲𝗲 𝘆𝗼𝘂 𝗮𝘁 𝗥𝗔𝗖𝗚𝗣 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗢𝘄𝗻𝗲𝗿𝘀 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝟮𝟬𝟮𝟲

We’re looking forward to see you at the RACGP Practice Owners Conference this weekend at ICC Sydney.

If you’re attending, stop by booth 65 and chat with us about how HICAPS and Best Practice integration can help improve efficiencies in your practice.

HICAPS and Best Practice Bp Premier integration delivers:
• Improve operational efficiency and accuracy
• Streamline claiming and EFTPOS transactions
• Enhance patient experience

As Dani Galus, Practice Manager at Bassendean Total Health Care, shared:

“The setup was quick, the entire process didn’t even take an hour. And our reception team now has more time to engage with people instead of being tied up with admin.”

Come and see the team to learn how HICAPS can help simplify workflows and give time back where it matters most.

05/05/2026

𝗬𝗼𝘂’𝗿𝗲 𝗶𝗻𝘃𝗶𝘁𝗲𝗱 𝘁𝗼 𝗼𝘂𝗿 𝘁𝗵𝗼𝘂𝗴𝗵𝘁-𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗯𝗿𝗲𝗮𝗸𝗳𝗮𝘀𝘁 𝗲𝘃𝗲𝗻𝘁.

Join keynote speaker Dean Pearson, NAB economist and an industry panel of experts as they share detailed analysis and future perspectives on the trends impacting healthcare and strategies to future proof your business and protect patient experience.

Attendance to this event has been approved for 1.5 hours of Continuing Professional Development for in-person event and 1.0 hour for webinar attendance.

𝗢𝘂𝗿 𝗯𝗿𝗲𝗮𝗸𝗳𝗮𝘀𝘁 𝗲𝘃𝗲𝗻𝘁𝘀 𝘄𝗶𝗹𝗹 𝘁𝗮𝗸𝗲 𝗽𝗹𝗮𝗰𝗲 𝗶𝗻 𝗦𝘆𝗱𝗻𝗲𝘆, 𝗕𝗿𝗶𝘀𝗯𝗮𝗻𝗲 𝗮𝗻𝗱 𝗠𝗲𝗹𝗯𝗼𝘂𝗿𝗻𝗲 𝗳𝗿𝗼𝗺 𝗠𝗮𝘆 𝟭𝟮𝘁𝗵 𝘄𝗶𝘁𝗵 𝗮𝗻 𝗼𝗻𝗹𝗶𝗻𝗲 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝘁𝗼 𝘁𝗵𝗼𝘀𝗲 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻𝗻𝗼𝘁 𝗮𝘁𝘁𝗲𝗻𝗱 𝗶𝗻 𝗽𝗲𝗿𝘀𝗼𝗻.

𝗣𝗹𝗲𝗮𝘀𝗲 𝗥𝗦𝗩𝗣 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲 𝗲𝘃𝗲𝗻𝘁: Link in bio

Please advise of any dietary or accessibility requirements through the RSVP link.

We hope you can join us!