30/10/2026
Congratulations to the wonderful team at Francis Street Doctors on a successful conversion to Best Practice Software! 🎉
This was a two-month journey of preparation, planning and teamwork, culminating in two days of hands-on support onsite and outstanding success. And they achieved it while navigating some extraordinarily challenging and heartbreaking circumstances along the way.
I am constantly in awe of Practice Managers and practice owners. So often, they’re managing significant challenges on multiple fronts while still ensuring their teams can deliver the care their communities need and undertaking major projects.
When embarking on the Best Practice conversion on top of everything else, the wonderful Owner Jennie (right in 2nd pic) said to her Practice Manager Rachel (left) exactly what I love to hear:
“Hire someone to help you. Whatever you need.”
Now THAT is the kind of support that makes a difference. That is the kind of culture that makes a great practice.
It’s also how my team comes on board. To provide extra hands, knowledge, experience and support when a practice needs it.
And then there’s the practice itself! What a character-filled place. From the Mary Poppins birthplace tourist spot outside to the wonderfully quirky pub-style interiors, complete with serving windows, an upstairs staff room featuring its own pub kitchen and formal dining table, plus an endlessly fascinating array of unexpected features. I’ve been in hundreds of practices in the last 20 years but none like this. I loved it!
Well done, Rachel, you are a Practice Management dynamo. Well done team Francis Street Doctors. A successful digital transformation is about so much more than changing software. It’s about people, preparation, teamwork and having the right support around you. You are exceptional and we are here for your continued support. 🙌
Thank you for letting us be part of your journey. ❤️
