Well, the time has finally come! Osteopathy has been given the green light to open gradually in the Hamilton Region as of the end of this week. I am aiming to begin appointments next week (the week of June 22nd.) I have missed you all and look forward to seeing you again (or for the first time). It seems like forever.
If you had an appointment that was cancelled due to the lockdown, or have been waiting for an appointment for a while, you will be called over the next little while to book. I will do my best to prioritize based on the schedule when the lockdown started. It will take a few days of being open to get an accurate sense of how long everything will take given the new rules so the first while will be a “soft-opening”.
If you are new to the clinic or did not have an existing appointment at the time of the lockdown, it may take a bit longer to get you in.
I will also, of course, weigh the urgency of each situation when assigning priority for booking.
As you may have guessed, it’s not going to be business as usual. Anyone who has been to the dentist, hair dresser, etc. will already have experienced this. Here’s a bit of a description of what to expect.
All appointments will be booked by phone or email only, for now.
As before, you will receive an appointment reminder, but for now, only by email. With that you will also receive a Covid 19 prescreening document as well as the updated intake form, which you must fill out and return at least one business day, before your appointment. These documents must be returned, completed at least 24 hours before your appointment. If you are feeling sick or if you fail the screen, do not come to the clinic but do inform the clinic immediately so that you can be rescheduled and the appointment can be reassigned to others who are waiting for an opening.
It is essential that you come at the correct time. Because of the extra time required between appointments, there cannot be flexibility to adapt to lateness. Because of running at a dramatically reduced number of appointments due to Covid 19 restrictions, please avoid no-shows to prevent being charged for missed appointments.
When you arrive, you are asked to remain in your car or outside the clinic away from the door and the outside corridor leading to the door. Upon arrival, please text my cell phone to inform me. (You will be given the number at the time of your booking.) You will receive a text reply when everything is ready for you to come in. The door will be locked until that time. It is essential that the outdoor corridor is kept clear so that the person before you can leave without contact. Do not come in when you see someone else leave as the facility must be disinfected between appointments. Yes, this means that you will need a cell phone with you (charged). If you don’t have one, please borrow one or have someone with you in the car that has one. Also, make sure I have the correct phone number to text you.
If you need assistance coming into the clinic, or if you are bringing in children for treatment, one extra person may come in, but they must also mask, disinfect and pass the screen. Everyone else should stay home or wait in the car for you. Please do not bring children with you for your appointment, for now.
You will be required to have a mask on when you arrive. If you don’t have one, there will be masks available for $2.00 in the clinic. When you come in, you will be required to disinfect your hands (sanitizer will be available). And, you will be screened again.
For the time being, only Credit Cards and Debit will be accepted for payment to avoid handling money. Credit is preferred as it requires no contact and can be done fully on line. (I never thought I would say that as I’m not a fan of Credit Cards, but there it is…)
When finished the appointment, please leave as quickly as possible, touching as little as possible in the clinic.
The clinic washroom is available but please treat it as “urgent only”. The more it is used, the more frequently it needs to be disinfected which takes time and uses up scarce resources.
If you don’t have access to email and a cell phone, please try to coordinate with family members/friends who do so that we can safely navigate this together.
As I write this all out, it feels very impersonal and institutional. For those of you who know me, you know that is not who I am. This is just a reflection of this snapshot in time and the demands being put on all of us. My goal right now is to provide as many of you as possible the treatment and relief that we all need after this time of stress. Please bear with me and be aware things will become more human over time as we all internalize dealing with the new world of pandemic viruses.