11/01/2026
Your Appointment Is More Than a Time Slot. 💛
Have you ever purchased a concert ticket or booked a flight and then couldn't make it?
In most cases, that seat was reserved for you, and the money you paid wasn't refunded simply because you couldn't attend. Now imagine if airlines and concert venues held every seat without payment, hoping everyone would show up.
That's essentially what happens when you book an appointment with your massage therapist or chiropractor.
When you reserve an appointment at Somata, that time is set aside exclusively for you. We don't double-book it, and we often turn away other clients who would have happily taken that appointment.
Unlike a concert ticket or flight, however, your appointment is typically reserved without requiring payment in advance.
When someone cancels with less than 24 hours' notice—or simply doesn't show up—that time often cannot be filled.
And for your therapist, that means lost income.
Our practitioners are dedicated healthcare professionals whose livelihoods depend on the appointments they provide. They prepare for your visit, organize their schedules around their bookings, and commit that time to your care.
That's why we have a 24-hour cancellation policy.
It's not about penalizing someone for having a change of plans. We understand that life happens, children get sick, emergencies arise, and schedules sometimes fall apart.
It's about recognizing that reserved time has value, and giving us enough notice to offer that appointment to someone else who needs care.
When you provide adequate notice, you're doing more than helping our schedule run smoothly.
💛 You're respecting your therapist's time and livelihood.
💛 You're giving another client the opportunity to receive treatment.
💛 You're helping us maintain a sustainable practice that continues to serve our community.
Thank you for supporting our team, respecting our cancellation policy, and helping us continue to provide the care our community deserves.
— The Somata Team 💛