18/09/2026
Hot take - man shares basic listening skills via a number of 2D acronyms.
I like the intention, and healthcare needs all the help it can get with prevention and compassionate behaviour change. However, to me this book reduces complex human interactions into rigid protocols, losing opportunities to develop real people skills. I also felt that many of the skills outlined in the book are skills women are conditioned to possess from an early age, so maybe we need a second edition that takes us a step further 👀
There is also nearly no mention of non-verbal communication!? How can anyone possibly start to get on a client's level if they are only listening to one aspect of their communication?
Anywayy, glad I read it, there is always something to learn 😉 I will take any reccos for alternatives, reading season is upon us 📖