23/10/2026
We have been rated Excellent. 💙🧡
PAMMS is Hertfordshire’s independent assessment of care quality. Our report has just been published, and Herts at Home has achieved an overall rating of Excellent.
Across the services listed on the national PAMMS portal, only around 1 in 20 reach Excellent. It is the top rating, and it is not handed out often.
What matters most is what sat behind it. The assessment looked beyond our systems and processes at the actual experience of the people we support. It found care planning built around people’s histories, health needs and preferences. It found people being encouraged to stay independent, and care plans that connect people to the family, friends and communities that matter to them.
The feedback from the people we support says it best. Our care workers were described as polite, kind, patient, respectful and friendly. In Extra Care, people and their families told the assessors that staff take the time to understand each person’s preferences, routines and choices, and that they are treated with dignity and compassion. 💬
“We are incredibly proud to have achieved an Excellent PAMMS rating. What makes this particularly meaningful is that the assessment looked not simply at our systems and processes, but at the experiences of the people we support and the practice of our teams.
Our staff come to work every day wanting to make a genuine difference to people’s lives. They promote independence, preserve dignity, listen to what matters to each person and build relationships founded on kindness and respect.
This achievement belongs to everyone across Herts at Home. We also know that excellent care is about continually listening, learning and improving. We will use the findings from this assessment to build on what we do well and make our services even stronger.”
Jane Budge, Registered Operations Manager
“This is an awesome result and one that people need to know about, because of the fantastic job being done by all the team. It is great to know all the hard work is resulting in a first class service. It is a real privilege to be part of such a great organisation.”
David Baxter, Non-Executive Director
So thank you. To every care worker, supervisor, coordinator, manager and everyone in our support functions. A rating like this is not won in a week. It is built visit by visit, day after day. 👏
