Deaf Umbrella

Call Directions Website

Deaf Umbrella Deaf Umbrella is a trusted provider of British Sign Language (BSL) support across London and the South East.

We help Deaf people, employers and CSWs through:

👉 BSL Interpreting and Communication Support
👉 Job Club for Deaf jobseekers
👉 Courses for CSWs and Deaf Awareness Training We help employers, colleges, universities and organisations create accessible environments through BSL interpreting, Communication Support Workers (CSWs), Deaf Awareness Training and Access to Work support. We also support Deaf professionals through our Job Club and offer CPD-accredited online courses for CSWs and BSL learners. With over 25 years' experience, we've helped thousands of Deaf people, employers and education providers improve communication, confidence and inclusion. Whether you need emergency cover, ongoing support, professional training or practical advice, we're here to help.

Could a Deaf customer use your shop as independently as a hearing customer? 🛍️Think about queue announcements, collectio...
27/10/2026

Could a Deaf customer use your shop as independently as a hearing customer? 🛍️

Think about queue announcements, collection numbers, asking staff for help, product information and contacting customer service. There are lots of small moments in shopping that still rely heavily on hearing.

Our latest guest article from Danny Knight looks at practical changes retailers can make, including visual information, text-based options, accessible technology and better Deaf awareness among staff.

Some changes are surprisingly simple:

How accessible is your shopping experience for Deaf customers? Danny Knight explores practical ways retailers can improve communication and independence through smarter design, accessible technology and better Deaf awareness.

Good communication doesn't happen by accident; It's planned.Our Inclusive Meeting Checklist helps employers create meeti...
26/10/2026

Good communication doesn't happen by accident; It's planned.

Our Inclusive Meeting Checklist helps employers create meetings where Deaf colleagues can participate confidently from start to finish.

Download your copy today:

Download our free Inclusive Meeting Checklist and discover practical tips to make meetings more accessible for Deaf colleagues and improve communication.

Starting a new job can feel overwhelming for anyone. If you're Deaf, there can be extra questions on your mind, such as⁠...
21/10/2026

Starting a new job can feel overwhelming for anyone. If you're Deaf, there can be extra questions on your mind, such as⁠
⁠
🤔How will meetings work?⁠
🤔Will communication be accessible?⁠
🤔What if I need an interpreter?⁠
🤔Will my employer understand what support I need?⁠
⁠
But you don't have to figure it all out on your own!⁠
⁠
Access to Work is a government scheme that can help remove barriers in the workplace. Depending on your role and circumstances, it may help fund support such as:⁠
⁠
✔️ BSL interpreters⁠
✔️ Communication Support Workers (CSWs)⁠
✔️ Specialist equipment⁠
✔️ Other practical workplace support⁠
⁠
One of the biggest misconceptions we hear is that employers have to pay for everything themselves. In many cases, that's simply not true🙅⁠
⁠
Another thing many people don't realise is that you don't have to wait until you've been in a job for months before thinking about Access to Work. The earlier you understand what's available, the more confident you'll feel when starting a new role.⁠
⁠
Every workplace is different, and every Deaf person's communication preferences are different too. That's why it's worth finding out what support is available for your individual situation.⁠
⁠
Have you ever used Access to Work, or are you considering applying? We'd love to hear about your experience or answer any questions you may have.

We recently shared a Deaf person's experience delivering a specialist lecture with an interpreter who hadn't prepared pr...
21/10/2026

We recently shared a Deaf person's experience delivering a specialist lecture with an interpreter who hadn't prepared properly; They did everything they could to prepare, but ended up trying to manage the interpreting difficulties while delivering their own work.
And to the people watching, it may have looked like she was the one struggling.

For colleges and employers, it's a reminder that arranging communication support is only the first step: Are staff appropriately trained? Do they receive preparation materials? Are Deaf students and employees being asked whether their support is actually working?

And when someone raises a concern, is it taken seriously?

We've explored all of this in our new blog, along with some practical questions to help organisations review the quality of their communication support.

Deaf people should be able to focus on their work or learning, not on managing the support they're receiving.

📖 Read the blog:
https://www.deafumbrella.com/post/communication-support-quality-deaf-professionals

And if your college works with CSWs, don't forget our free CSW quality checklist:
https://www.deafumbrella.com/ebook-csw-quality-checklist

A free, practical checklist to help colleges review Communication Support Worker provision, clarify roles, and ensure consistent, education-ready support for Deaf students.

21/10/2026

Some Deaf employees may nod or smile to keep the conversation moving. That doesn't always mean they've caught every detail.⁠
⁠
👎️Instead of asking "Do you understand?",⁠
👍️try asking, "Would it help if I explained that another way?" or "Can you tell me what the next step is, just so I know I've explained it clearly?"⁠
⁠
It's a small change that creates better communication for everyone, not just Deaf colleagues.⁠
⁠
Good managers make understanding easy.⁠
⁠

You can’t always see a disability, but you can always choose to listen 💜⁠⁠This Invisible Disabilities Week 2026, we’re t...
20/10/2026

You can’t always see a disability, but you can always choose to listen 💜⁠
⁠
This Invisible Disabilities Week 2026, we’re talking about the gap between perception and reality, and how simple changes can transform the workplace.⁠
⁠
✨ And to make inclusion easier for everyone, we’ve created three free eBooks:⁠
⁠
1️⃣ A Step-by-Step Guide for Hiring Deaf Candidates⁠
⁠
2️⃣ Inclusive Workplace Toolkit: Supporting Deaf Employees and Invisible Disabilities⁠
⁠
3️⃣ How to Ask for Support When You Have an Invisible Disability⁠
⁠
They’re short, practical, and packed with tips you can use right away: https://www.deafumbrella.com/post/invisible-disabilities-in-the-workplace-1
⁠
⁠
⁠
⁠
⁠

20/10/2026

Communication fatigue is easy to miss because much of the work happens internally.⁠
⁠
While you’re listening to the person speaking, your Deaf colleague may be watching the speaker, lipreading, checking captions or following an interpreter, looking at the slides and trying to work out anything they missed.⁠
⁠
They may appear to be following a meeting comfortably while putting considerable energy into accessing the conversation.⁠
⁠
Better meeting habits can reduce some of that unnecessary effort:⁠
⁠
🤟 One person speaking at a time⁠
🤟 Agendas in advance⁠
🤟 Good visibility⁠
🤟 Fewer side conversations⁠
🤟 Accessible meetings.⁠
⁠
Small changes for the team can make a significant difference to someone’s working day.

This week is Invisible Disabilities Week.⁠⁠An estimated 1 billion people (one in 7) living with disabilities worldwide f...
18/10/2026

This week is Invisible Disabilities Week.⁠
⁠
An estimated 1 billion people (one in 7) living with disabilities worldwide face many barriers to inclusion in many key aspects of society. ⁠
As a result, people with disabilities don't enjoy access to society on an equal basis with others, which includes areas of transportation, employment, and education, as well as social and political participation.⁠⁠
⁠
👀 Please, take some time to read some facts:⁠
⁠
- It's estimated that 80% of people with disabilities live in developing countries.⁠
⁠
- 70M people need a wheelchair. Only 5-15% have access to one.⁠
⁠
- Disability disproportionately affects women, older people, and poor people.⁠
⁠
- It's estimated that some 93M children live with a moderate or severe disability.⁠
⁠
- 1/2 of people with disabilities can't afford health care.⁠
⁠
- People with disabilities have the same general healthcare needs as others, but they are:⁠
⁠
· 2X more likely to find health care providers' skills and facilities inadequate;⁠
⁠· 4X more likely to be treated badly in the health care system;⁠
⁠· 50% more likely to suffer catastrophic health expenditure. These out-of-pocket healthcare payments can push a family into poverty. ⁠
⁠
💡 Tomorrow, we’re sharing a powerful new article on our blog; all about the reality of requesting workplace accommodations, the difference between visible and invisible disabilities, and why true inclusion starts with belief, not assumptions.⁠
⁠
✨ Don’t miss it! Subscribe now to get it straight to your inbox!⁠
www.deafumbrella.com/subscribe
⁠
⁠Thanks for reading it. Feel free to share!⁠🤟💜⁠
⁠
⁠
⁠
⁠
⁠
⁠
⁠
⁠
Alt text: Icons show various visible and invisible disabilities, emphasising that not all are apparent. Text reads "Some disabilities look like this, some look like this"⁠
⁠

Your Deaf student or employee appears to be struggling, but is the communication support part of the problem?We've been ...
16/10/2026

Your Deaf student or employee appears to be struggling, but is the communication support part of the problem?

We've been reading an important article by Rebecca A. Withey in The Limping Chicken
She describes delivering a professional lecture with an interpreter who had not properly prepared, despite receiving the materials in advance.
She ended up trying to manage her presentation while compensating for the interpreting difficulties, and the audience couldn't necessarily see what was going wrong.

It's a valuable reminder for colleges, employers and anyone arranging communication support: Having someone in the room isn't enough on its own.

The person providing support needs the appropriate skills, preparation and understanding of the assignment. Organisations also need to make sure those professionals have the right information and working conditions.

Rebecca's experience concerns an interpreter, but it raises questions that are relevant when arranging Communication Support Worker (CSW) support for Deaf students, too.

How do you check the quality of the support being provided? And how do you make sure Deaf people's feedback is heard?

We've developed a free CSW quality checklist to help colleges reflect on the support they provide. Download our free CSW quality checklist:
https://www.deafumbrella.com/ebook-csw-quality-checklist

Read Rebecca's article:
https://limpingchicken.com/2026/10/15/insight-my-interpreter-didnt-prep-and-they-ruined-my-job/

I was booked to deliver a specialist lecture and workshop. It was a job I was looking forward to, and one I had prepared for properly. I booked an interpreter who was recommended to me by the acade…

Address

Unimix House, Platinum Suite, Abbey Road
London
NW107TR

Alerts

Be the first to know and let us send you an email when Deaf Umbrella posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Sponsored

Share

Nearby health & beauty businesses