30/09/2026
Getting a lead isn't the same as getting a patient in the chair.
You pay for the ad, someone enquires, you block the slot, cancel other things to make room and they just don't show. That slot's gone. So is the money it took to fill it.
Here's the uncomfortable bit: we get patients to pay 100% upfront before they arrive. Not a holding deposit: the full amount.
It felt wrong to me at first, if I'm honest. Like putting cash before care.
But a patient who's already paid in full has made a real decision, not a maybe. They show up. And you stop absorbing every cancelled slot for free.