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CCH Group

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We’d like to take a minute to introduce ourselves. Our name is CCH Group.

We are made up of 32 companies, but have one vision: to become the best place to work in care.

20/10/2026

“It takes leadership, empathy, judgement and enormous resilience.”

That’s how our CEO, Nicola McQueen describes the work of care coordinators in her latest interview with Caring Times. 💚

“They keep great care running, and I think the sector should shine a much brighter light on them.”

It's a role that often goes unrecognised, but one that demands leadership, empathy, judgement and enormous resilience. And it's just one example of the incredible expertise that exists across social care.

In a wide-ranging Q&A, Nicola reflects on her journey into the sector, what makes working in care so rewarding and why she believes the future of care lies closer to home.

She also shares her ambitions for CCH, including creating a workplace where people feel valued, supported and proud of the difference they make.
Because great care doesn't happen by accident. It happens because of extraordinary people.

A big thank you to Caring Times for the opportunity to share Nicola's perspective and shine a spotlight on the people and expertise that make our sector so special.

Read Nicola's interview on page 50 of the September/October issue:
https://caring-times.co.uk/magazines/caring-times-september-october-2026/

16/10/2026

Give us a second to brag.

Our Group CEO, Nicola McQueen, has just picked up the Lifetime Achievement Award at the TIARA Staffing & Talent Solutions Awards Europe.

Her track record makes the case: more than 25 years transforming businesses, pushing new ideas forward and inspiring people to achieve extraordinary things. Then there’s leading NHS Professionals through a pandemic, helping keep the health service running when the country needed it most.

That takes vision, nerve and an ability to bring people with you. The people behind the award also singled out her thoughtfulness and the support she’s given others along the way.

At CCH, we see that special combination every day. Nicola is putting our expertise and scale as the UK’s largest homecare provider behind a clear ambition: to help shape the next chapter of care. In her, we have a leader prepared to challenge how things are done, with the track record to turn ambition into action.

Congratulations, Nicola. A lifetime of achievement. And a lot more ahead of us. 🎉

14/10/2026

Two brilliant finalists. One fantastic night of recognition. 💚

Last night, our CEO Nicola McQueen joined Care Manager Ashley Chilver and Registered Manager Thelma Akpakpa at the Social Care Leadership Awards 2026 in London.

Ashley was named a finalist for the Partnership Champion Award, while Thelma was recognised in the Mentoring Leader Award.

Two different categories. One shared commitment to supporting others and making a difference across social care.

Ashley’s manager, Maria Vizureanu, described her as:

“An excellent example of strong leadership, professionalism and genuine care.”

From stepping confidently into additional leadership responsibilities to building strong relationships with residents, colleagues, commissioners and community partners, Ashley’s impact is felt far beyond her own role.

And Thelma’s place among the country’s leading mentors recognises something equally important: the power of helping other people grow, develop and believe in what they can achieve.

Being selected as a finalist on a national stage is a huge achievement, and we’re incredibly proud that Nicola was there to celebrate alongside them.

A massive congratulations to Ashley and Thelma.

You represented CCH brilliantly. 👏

12/10/2026

Cold? Absolutely. Quiet? Not a chance. ⚽

Yesterday, the The Charity Football League brought its 2026 season to a brilliant close near Newcastle.

And the final match definitely delivered.

The Greens and the Geordies went head-to-head in the title decider, with the Greens securing a 4–2 win.

There were big tackles. Bigger cheers. And plenty of determination from both teams.

But the day was about much more than football.

Over the past year, the league has raised an incredible £39,000 for six different charities, using every match to make a difference beyond the pitch.

We’re incredibly proud to support the Charity Football League and play a part in the extraordinary impact it continues to make across local communities.

A HUGE congratulations to the Greens, the Geordies and every team that took part this season. And a massive thank you to Gareth Horsley and everyone who made it happen.

Football. Fundraising. Community.

What a way to finish the season. 💚

07/10/2026

Caring for others starts with caring for ourselves. 💚

Ahead of World Mental Health Day, we’re taking time this week to shine a light on mental wellbeing and the support available to the people who make care possible.

Every day, our colleagues give their time, energy and compassion to support other people. We believe they deserve to feel just as supported themselves.

Because wellbeing isn’t just about what happens at work. It’s worrying about your child when they’re unwell. Trying to get a GP appointment around a shift. Lying awake because of money worries. Navigating menopause. Struggling with anxiety, stress or depression. Or simply reaching a point where everything feels a bit too much.

That’s why we’ve invested in Wisdom, our new wellbeing service, giving every single one of our employees and their families practical support for the things that affect real life.

From unlimited virtual GP appointments through Kry, including evenings and weekends, to 24/7 confidential mental health support and structured counselling. There’s also specialist menopause and perimenopause support, financial wellbeing coaching, life and leadership coaching, legal guidance and more.

Because when your job is caring for other people, you should know someone is looking out for you too.

This World Mental Health Day, we’re proud to be doing more to look after the people who make care possible.

05/10/2026

This Black History Month, we’re celebrating the Black colleagues, cultures and stories that help make CCH who we are.

Across our organisation, people from different backgrounds bring their own experiences, perspectives and talents to their roles.

That diversity strengthens our teams, enriches the support we provide and helps us learn from one another.

We’re also proud to see Black colleagues developing their careers, embracing new opportunities and progressing into leadership roles across CCH.

Watch the video to hear from some of our people and discover what celebrating culture, heritage and identity means across our teams.

Different backgrounds. One team.

02/10/2026

“What makes you smile?”

Four little words. But the answers can reveal so much about someone.

Their family. Their memories. The things they love. And the moments that can completely change their day.

At Astley Court Extra Care Scheme, the team know that great care starts with understanding the person, not simply their needs.

It means taking an interest, listening to their stories and learning what truly matters to them.

So, they asked the people they support one question: “What makes you smile?”

The answers are funny, touching and brilliantly personal.

Press play to see them for yourself. 💚

30/09/2026

Care deserves to be celebrated. Not quietly. Not occasionally. PROPERLY.

And our Extraordinary Care Awards in London did exactly that.

An incredible afternoon celebrating the people who make a difference every single day across CCH. BIG emotions, huge cheers, and one VERY loud room.

We want CCH to be the best place to work in care. And that means making a BIG deal about the brilliant people who make it what it is.

London, you were incredible.

Next stop: the National Final.

25/09/2026

We’re one of the UK’s biggest home care providers.

But here’s the bit we’re REALLY proud of.

Our impact is being recognised locally. Again. And again. And again.

In Lambeth, Shanique White was runner-up for the Special Recognition Award at the Lambeth Care Awards.

At the Kirklees & Calderdale Care Awards, Erum Nazir is a finalist for the End of Life Care Award, while Beverley Swift is a finalist for the Community Team Leader Award.

And then you zoom out.

Our people are Great British Care Awards finalists across SIX regions of the UK, with care professionals, Care Coordinators, Locality Care Managers and our Live-in Service Development Manager all in the running.

We have three branches invited to the regional awards for Home Care Employer of the Year.

And at the Stars of Social Care Awards, CCH Group won Outstanding Home Care Provider, alongside individual recognition for our brilliant people in West Yorkshire and Glasgow.

That’s frontline care. End-of-life care. Coordination. Care planning. Dignity. Leadership. Putting people first. And outstanding employers.

A LOT of recognition, in a LOT of places, for a LOT of different kinds of expertise. Because while we have national scale, our strength is local.

To every colleague who has been nominated, shortlisted or made it to a final this year: thank you for being brilliant at what you do.

Big enough to make an impact across the UK.
Local enough to make it matter.

Address

Cardinal House, Abbeyfield Court, Abbeyfield Road
Nottingham
NG72SZ

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Website

http://www.candchealthcare.co.uk/

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