12/10/2026
IMPORTANT UPDATE
Dear Patients,
We are writing to share an important update about Cosy-Medic. It has been one year since we opened our doors to the public, and we want to thank you for the trust you have placed in us during that time. Over the past twelve months we have seen a great many of you, and we have learned a good deal about how, when, and why people use our service.
Now that we have a full year of data, together with feedback from patients, we are able to make decisions based on evidence rather than assumption. The information shows us where demand is strongest and where our current model is not meeting people's needs. We have used it to plan changes that we believe will serve our patient community better over the long term.
We understand that some of you may be disappointed by this news. Change of this kind is rarely welcome, particularly when it affects a service you rely on or a routine you have come to depend on. We do not take that lightly, and we are sorry for any inconvenience these changes may cause. We have tried to be clear about what is changing, what is not, and what happens next, so that you can plan with as little disruption as possible.
From 1 November, we will no longer operate from our Newbold Road address. Instead, Cosy-Medic will become a hybrid clinic, with some services delivered in person through our partner, A&M Health. This approach allows us to focus our own resources on the services we are best placed to provide, while making sure the wider range of care remains available to you.
Some services will unfortunately be discontinued. We recognise that this will be difficult for those who use them, and we are sorry that we cannot continue to offer them directly. The remaining services will still be provided, but through A&M Health rather than through Cosy-Medic. We will write to you with a full list of the services affected and how each one will be accessed going forward, so that you are not left guessing.
Please note that the Cosy-Medic clinic will be closed from November. This closure is needed to prepare the new arrangements, including the transfer of services and the setup of the hybrid model.
What this means for you depends on your circumstances. If you currently have an appointment booked before the closure, we will contact you directly to confirm whether it will go ahead, be moved, or be referred. Please keep an eye on your phone and email in the coming weeks, and make sure we hold your most up to date contact details.
Many of you have built a working relationship with our team over the past year, and that relationship matters to us. Our staff will be available to answer questions during this transition, and we are committed to keeping you informed as details are confirmed. We will write again as soon as we have more information. In the meantime, if you have questions or feedback, you can reach us via email.
Thank you for your patience and understanding while we make these changes. We know it takes effort to adjust to something new, and we hope the hybrid model through A&M Health will give you more flexible access to the care you need.
Yours sincerely,
Directors of Cosy-Medic
