29/10/2026
𝐂𝐡𝐚𝐧𝐠𝐞𝐬 𝐭𝐨 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐲𝐬𝐭𝐞𝐦
There will be changes to our appointment booking system for GP appointments and administrative queries from Monday 2nd November 2026. This change has come about sooner than expected due to the disruption to our previous website and our inability to offer online consultations.
𝐇𝐨𝐰 𝐜𝐚𝐧 𝐈 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐦𝐲 𝐆𝐏 𝐟𝐫𝐨𝐦 𝐧𝐞𝐱𝐭 𝐰𝐞𝐞𝐤? 💬
The quickest way to contact the surgery with medical or administrative queries will be to submit an online request through our new website www.stowsurgery.nhs.uk
For step-by-step instructions on how to submit a request this way, click the link below:
https://support.accurx.com/en/articles/768777-patient-support-how-to-submit-an-online-request-to-your-gp-practice
𝐖𝐡𝐚𝐭 𝐢𝐟 𝐈 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐚 𝐬𝐦𝐚𝐫𝐭𝐩𝐡𝐨𝐧𝐞 𝐨𝐫 𝐜𝐚𝐧’𝐭 𝐮𝐬𝐞 𝐭𝐡𝐞 𝐢𝐧𝐭𝐞𝐫𝐧𝐞𝐭? 🛜
You can still telephone the surgery or visit in person. The clinical administrator will ask you questions about your request and will fill out the online form on your behalf.
The surgery team will then assess your request and will be back in touch with next steps.
All requests will be assessed as soon as possible and in the same way, regardless of how you contact the surgery.
𝐖𝐡𝐲 𝐡𝐚𝐬 𝐭𝐡𝐢𝐬 𝐜𝐡𝐚𝐧𝐠𝐞𝐝? 🤔
Traditional ways to contact the surgery often mean that appointments are allocated on a first come, first served basis, with long phone queues to get in touch, by phone. This means that vulnerable patients, or those who needed care sooner are missing out.
By registering all requests through an online form, we are able to prioritise and action requests quickly and fairly, ensuring that you get the right level of care at the right place and the right time.
𝐖𝐡𝐚𝐭 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐨𝐧𝐜𝐞 𝐈’𝐯𝐞 𝐬𝐮𝐛𝐦𝐢𝐭𝐭𝐞𝐝 𝐦𝐲 𝐫𝐞𝐪𝐮𝐞𝐬𝐭? 📥
We will use the information you provide to ensure that you’re given the most appropriate care. We may send you a text message containing a link to provide more information if needed.
If an appointment is required, we may send you an appointment booking link via text message or arrange this over the phone.
If there is a faster or more appropriate route to care, you may be offered this. Examples may include being asked to go to your local pharmacy or being referred to another service.
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐀𝐜𝐜𝐮𝐫𝐱?💻
Accurx is an NHS-approved software supplier. We will use Accurx to manage patient requests, request additional information from you and send you messages about your care. We have been using Accurx since Covid to communicate with patients and we are extending its use now to support online consultations.
For more information on Accurx visit: https://www.accurx.com/patient
𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐚𝐧𝐬𝐰𝐞𝐫𝐬.....
We will be happy to answer questions posted below and will collate these in a document for future use.
Accurx is a health technology company which makes it easier for you and your healthcare team to communicate.
Learn more about Accurx for patients.