10/28/2026
There was a recent incident in the shop that we need to address.
We have only ever had one shop rule for our customers: speak freely, but be respectful.
There's no list of forbidden 🍃 words here like other shops have. In fact, we've always encouraged our customers to ask the questions they've been afraid to ask because we want to help correct misinformation and destigmatize the plant.
That said, the incident on Monday involved a racial slur, which is something we will not tolerate. Our shops have always been a safe space and that is something we will protect at all costs. As a result, that individual has been banned from both Classic Citiva locations.
In 7 years of business, we have never had to deal with something like this in the shops. It is truly vile and we hope to never have a situation like this again. To that end, you may notice new signage by the registers. It is our official code of conduct and respect policy that will be enforced to the fullest extent to protect our staff and our customers.
Classic Citiva Code of Conduct & Respect Policy
At Classic Citiva, we are committed to providing a safe, welcoming, and respectful environment for all employees and shoppers.
• Zero Tolerance: We do not tolerate hate speech, racial slurs, discriminatory remarks, harassment, or threatening behavior of any kind toward our team members or fellow customers.
• Right to Refuse Service: Classic Citiva reserves the right to refuse service, ask individuals to leave the premises, or issue permanent bans to anyone engaging in abusive or hateful conduct.
• Support Our Staff: Our employees are instructed to disengage immediately from hostile situations and report them to management.
By entering Classic Citiva, you agree to treat others with basic dignity and respect. Thank you for helping us keep our community safe.
