American Health Connection

08/30/2024

Join us October 6-9 in Denver, CO, to network with like-minded leaders eager to transform healthcare! Discover how strong leadership can optimize business operations and advance our industry. https://americanhealthconnection.com/events/

08/29/2024

Providers that embrace advanced analytics and AI tools are seeing significant results in their practice operations and revenue streams. We can show you how to use these tools to improve your practice.

08/28/2024

Onboarding new call center agents is a critical process that can significantly impact a provider's performance, the patient's experience, and employee retention.

Find out more at: https://americanhealthconnection.com/how-to-improve-healthcare-call-center-agent-onboarding/

08/23/2024

As more providers shift to a remote workforce, it pays to work with a partner that's specialized in remote healthcare workforce for over a decade. Learn more about how you can improve call center efficiency, eliminate FTE expenses and improve the patient experience all at the same time! Visit www.americanhealthconnection.com

08/19/2024

Today is World Humanitarian Day, a day we take to commemorate those working to help people in crisis. We want to show our gratitude to those in healthcare and all others assisting people in need.

08/16/2024

Learn how American Health Connection (AHC) can improve your call center operations as much as 60%, lower costs, increase revenue streams and improve the patient experience.

08/09/2024

First Call Resolution (FCR) is not just a metric but a fundamental aspect of patient-centric care that significantly impacts patient satisfaction, trust, loyalty and revenue. Learn how our FCR rate is almost double the industry average.

Read full article here: https://americanhealthconnection.com/first-call-resolution/

08/08/2024

Our First Call Resolution rate is almost 50% higher than the industry average.

Learn more here https://americanhealthconnection.com/first-call-resolution/

08/07/2024

Learn how American Health Connection (AHC) leveraged the benefits of a remote workforce to improve staff management and operational efficiency, reduce costs, increase revenue, and enhance the patient experience.

Read more here: https://americanhealthconnection.com/five-ways-a-remote-workforce-pioneer-revolutionized-the-healthcare-call-center-industry/

08/06/2024

Celebrate National Wellness Month in August by prioritizing self-care, stress reduction and creating healthier habits!

Find out how to do that here https://www.nationaldaycalendar.com/august/national-wellness-month-august

07/26/2024

Nine Ways Generative and Conversational AI Can Benefit Healthcare Call Centers.

Read full article: https://americanhealthconnection.com/news-blogs/

Visit www.americanhealthconnection.com or call us at (800) 307-7131

07/25/2024

As budgeting for medical costs becomes a bigger challenge for many patients, we can help better clarify coverge and improve patient communication...as well as your bottom line!

Visit www.americanhealthconnection.com or call us at (800) 307-7131

07/23/2024

Enhancing the patient experience is now the number one factor in growing your practice!

Read full article: https://americanhealthconnection.com/news-blogs/

Visit www.americanhealthconnection.com or call us at (800) 307-7131

07/20/2024

We are available and operating as normal during the global technology outage.

On July 18, 2024, a major technology outage disrupted numerous businesses and services worldwide, including healthcare facilities. This incident underscores the vulnerability of digital infrastructures and the critical need for robust support systems. Healthcare providers, in particular, may face severe communication challenges, affecting patient care and administrative functions.

In such crises, American Health Connection (AHC) offers a lifeline with comprehensive healthcare call center services. AHC’s Patient Communication Management® service streamlines patient interactions, ensuring that healthcare providers maintain seamless communication even during outages.

Just a few of our many services include:

Centralized Scheduling: Efficient management of appointments, reducing no-shows and ensuring timely care.
24/7/365 Availability: Around-the-clock support for patients, ensuring no call goes unanswered.
Insurance Verification: Immediate verification of patient insurance to prevent delays and denials.
Pre-Authorization and Pre-Registration: Simplified processes that reduce administrative burden and improve patient experience.

AHC’s robust infrastructure, trained agents, and scalable solutions ensure continuous support, highlighting the importance of reliable call center services in healthcare.

To learn more about how we can support your healthcare facility during a crisis, get in touch with us today at https://lnkd.in/gNEi9WAF

07/15/2024

As patient visits continue to increase, you may have trouble keeping up with the call volume. We can eliminate that issue and improve your agent utilization rates, as well as patent satisfaction scores! To learn more, visit www.americanhealthconnection.com or call us at (800) 307-7131

We can simplify AND enhance your healthcare call center by improving efficiency by up to 50%, reducing costs and increasing patient satisfaction scores!

07/12/2024

We can simplify AND enhance your healthcare call center by improving efficiency by up to 50%, reducing costs and increasing patient satisfactions scores! To learn more, visit www.americanhealthconnection.com or call us at (800) 307-7131

06/27/2024

7 Reasons for Outsourcing Your Healthcare Call Center Instead of Using a Staffing Agency. In the dynamic landscape of healthcare call centers, where patient communication and operational efficiency are paramount, the choice between outsourcing to a specialized service provider versus engaging a staffing agency can significantly impact the quality of service delivery and operational success.

Read full article: https://americanhealthconnection.com/news-blogs/

06/25/2024

In 2023, clients using our Patient Communication Management service saw an average patient satisfaction score increase of 75%

06/21/2024

With Physician pay now being tied to practice performance metrics, the patient communication experience is critical. We help raise call center patient satisfaction scores an average of 75%! Learn more here https://americanhealthconnection.com/

06/17/2024

California healthcare worker wages are going up as much as 28% but we can help you avoid that AND improve effIciency at the same time! Find out more at https://americanhealthconnection.com/services/

06/12/2024

📝 Healthcare Contact Centers: How to Improve the Patient Experience While Reducing Costs. In the complex landscape of healthcare, efficiency is paramount. Every minute saved, every resource optimized, and every patient satisfied contributes to better outcomes for both providers and patients...

Read full article https://ow.ly/oW2950ShhNr

04/10/2024

💼 Are you ready to make an impact? As a Sales Development Representative, you'll spearhead our outreach efforts, refining strategies based on real-time feedback to maximize results. Join us and become part of a motivated team dedicated to achieving goals and driving growth!

03/25/2024

📞💼 Join our healthcare call center family and let's dial up some joy together! 🏥🌟 Embrace a career where every conversation sparks hope and every connection heals hearts—because at AHC, we're more than just colleagues, we're champions of care!

03/17/2024

☘️💚 Happy St. Patrick's Day! 🍀 Let's channel the luck of the Irish to find the pot of gold at the end of our health journey—where vibrant well-being and happiness await!

03/14/2024

🚀 Join our team as a Sales Development Representative and be at the forefront of generating new business opportunities! You'll thrive in a dynamic environment, crafting tailored campaigns to reach our target audience. Don't have healthcare experience?
Motivated and hard-working individuals are welcome, as your relentless drive and adaptability will shape our success story!

Link in bio to apply

03/07/2024

Happy ! 🎉🍽️ Let's spice things up and make your plate a rainbow of deliciousness! Fruits and veggies of different colors contain various vitamins, minerals, and antioxidants, so mixing it up ensures you get a wide range of nutrients. 🌈 Happy munching! 🥑🍉🥕

02/20/2024

We are beyond grateful for the incredible opportunity to attend the Arab Health in Dubai. It was an incredibly productive experience, gaining valuable insights into healthcare trends and technology that will revolutionize how we support our clients in the industry. Excited to implement these learnings and continue providing exceptional service! 💼💡

02/01/2024

01/29/2024

Our beautiful vintage phone at the Arab Health Conference

01/24/2024

American Health Connection provides practical, results-oriented assistance to health systems, community hospitals and physician groups in: Healthcare Patient Communication Management​, Financial Performance, and Leadership Development.