FAQs:
*How do I purchase a KangaRootique product?*
The easiest way to purchase is via our website (www.kangarootique.com). You can also order via our Etsy shop but the turnaround time will be a bit longer. For all custom orders, feel free to message us here.
*How do I pay?*
On our website, all forms of payment are accepted. For all orders placed via our FB page, Paypal is the only form of payment accepted.
*What is your turnaround time?*
Current turnaround time for all points of purchase is between 1-2 weeks. If your item is customizable or exceptionally large, expect your order to take the full two weeks. All orders will include a tracking number.
*What are your shipping charges?*
Most orders under 16oz will be around $4 to ship. If the weight exceeds 16oz, your order will have to be shipped Priority Mail for $9+. International shipping prices vary upon the country.
*How do I choose my fabric choices for custom orders?*
Custom orders are just that - custom! We no longer keep an updated fabric album here simply because the fabrics change so often. However, if the premade version is still listed on the website or Etsy shop, there *should* be enough of that fabric to make your custom order. We are also happy to order whatever pattern choice you'd like with the understanding that any additional charge would be your responsibility.
*What if my belt doesn't fit upon arrival?*
All listings on the website and Etsy shop contain directions for how to measure for the perfect belt fitting (vests also.) Please do not guess or assume what size is needed - this is the reason for 99% of belt issues. If you need additional help measuring, please message us. As most of our products are considered personal hygiene products, we are not able to refund or exchange them.
*Do you offer embroidery on belts or other items? Embroidery is an option for belts, some pads, syringe rolls, insulated bag covers, and occasionally other products, depending on the material. Embroidery is an add-on option in the Etsy shop, but will require a custom order on the website.
*What is your return/refund policy? As previously mentioned, KangaRootique products are considered personal hygiene products and therefore cannot be returned or exchanged. If for some reason an order were to be delivered defective (ie: a snap falls off), please contact us for a replacement. It is important to read through each listing for proper measuring or use of a product so you can get the most out of your order. The original item will need to be returned to receive a replacement.
