Onboard LLC

09/19/2026

SPECIAL NOTICE - Hi everyone! I wanted to make you aware of an important proposed change regarding Consumer-Directed Services. If you review the information in the attached link under “Support Brokers,” DMAS is proposing to transition Services Facilitation to a Support Broker model. If approved by CMS as proposed, our Central Virginia region is scheduled to transition on April 1, 2027. At that point, I would no longer serve as your Service Facilitation company, and Support Broker services would be provided through the Fiscal/Employer Agent (PPL or CDCN).
This is honestly very disheartening for me because it means that the individuals and families I have had the privilege of getting to know and serve will eventually transition away from me. However, until that transition occurs, I want you to know that I am still your Service Facilitator and will continue doing my job for you just as I always have—overseeing your case, completing your scheduled visits, assisting you with your services, and making sure I do everything I can to help make the transition as smooth as possible.
This is currently part of the proposed waiver changes and still requires the appropriate approval process, but I wanted you to hear about it from me and have the opportunity to review the information for yourself.
Most importantly, I want each of you to know how much I have truly appreciated the opportunity to work with you and your families. It has meant more to me than simply providing a service, and I am very grateful for the time I have been able to serve you. ❤️
Please see the attached link and look under Support Brokers for additional information.
Waivers (https://www.dmas.virginia.gov/for-members/benefits-and-services/waivers/).

Please feel free to comment on the public forum if you would like to: Virginia Regulatory Town Hall List Comments (https://townhall.virginia.gov/L/comments.cfm?GeneralNoticeid=3470)

Consumer Directed Services, Home and Community Based Services, Developmental Disability and more

08/03/2026

A message from the Department of Medical Assistance Services (DMAS)

Effective October 1, 2026, all attendants regardless of live-in status will be required to use an approved Electronic Visit Verification (EVV) method to submit all shifts.

Attendants may use the Fiscal/Employer Agent (F/EA) mobile application or Interactive Voice Response (IVR) system to clock in at the beginning of each shift and clock out at the end of each shift. When using the mobile application, attendants must have the GPS location turned on. If this feature is turned off, the shift will be considered non-compliant.

The web portal is not an approved EVV method. Shifts submitted through the web portal are considered non-compliant.

The Employer of Record (EOR) is responsible for ensuring that their attendants remain compliant with EVV requirements. Attendants who do not comply with EVV requirements may no longer be eligible to provide services to members participating in the Consumer Direction model of care.

Onboard LLC will work with our clients to assure compliance!

01/22/2026

❄️ Snow Storm Emergency Preparedness Reminder ❄️

At OnBoard LLC, the safety and well-being of the individuals and families we serve is always our priority. With winter weather and potential snow storms approaching, we want to encourage our Waiver families and caregivers to take a few simple steps to prepare ahead of time.

Helpful Winter Storm Preparedness Tips:
• Ensure you have at least 3–5 days of medications, medical supplies, and backup equipment (chargers, batteries, oxygen, etc.).
• Keep emergency contact numbers easily accessible, including caregivers, family members, and medical providers.
• Prepare an emergency kit with food, water, flashlights, blankets, hygiene items, and any special dietary needs.
• Make a plan for power outages, including how medical or assistive equipment will be managed if electricity is lost.
• Check in on neighbors or family members who may also need support during severe weather.

If you receive Waiver services, please remember to notify your Service Facilitator if a storm impacts your safety, access to care, or scheduled services. We are here to help support you during emergencies.

Trusted Resources for Winter Storm Preparedness:
🌐 Ready.gov Winter Weather Safety
https://www.ready.gov/winter-weather

🌐 Virginia Department of Emergency Management
https://www.vaemergency.gov

Please stay safe, stay warm, and know that OnBoard LLC is here for you. We are honored to walk alongside you and your loved ones, especially during times that require extra care and preparation. 💙

—
OnBoard LLC
Supporting families. Serving with care. Always here to help.

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01/12/2026

📢 NOW ACCEPTING NEW CLIENTS 📢

We are an approved CCC Plus Service Facilitator through Virginia Medicaid, proudly supporting individuals and families with dependable, transparent, and compassionate service.

✅ Approved with Virginia Medicaid, Sentara, Aetna, Anthem, and Humana Healthy Horizons
📍 Located in Farmville, VA
🌍 Serving Farmville and all surrounding counties

💻 Full Transparency for Our Clients
Our clients receive secure portal access to their charting and service information, allowing you to stay informed and involved every step of the way.

If you or a loved one needs CCC Plus services, we’re here to help get everything started smoothly.

📞 Call us today: 434-264-1288
📧 Email: [email protected]

11/27/2025

1 Thessalonians 5:18 (NIV)
“Give thanks in all circumstances; for this is God’s will for you in Christ Jesus.”

11/10/2025

Food stamps will resume paying out November 13. See below for more information.

https://www.wdbj7.com/2025/11/09/snap-benefits-resume-virginia-during-government-shutdown/p

SNAP benefits will resume at 65% in Virginia during the government shutdown, Governor Youngkin announced Sunday.