Jackson Med-Link Rmcc

10/03/2026

Were you aware that the IAED has revised CPR instructions for newborns (Protocol N) and infants (Protocol A)?

Approximately 5% to 10% of newborn infants need help to begin breathing at birth, and approximately 1% need advanced resuscitative measures to restore cardiorespiratory function.

Addressing these scenarios, the Medical Priority Dispatch System (MPDS) directs the EMD to begin instructions on Protocol N: Airway/Arrest/Choking (Unconscious) – Newborn/Neonate < 1 day. This provides a unique pathway specifically for newborn/neonates— recently redefined from “< 30 days” to “< 24 hours” old. This distinction reflects the significant physiological differences between a newly born infant still transitioning after birth and an infant who has already established independent respiration.

Read the Medical CDE article on our website, then go to the College to take the quiz to get continuing education credit: https://www.iaedjournal.org/revised-instructions-for-infant-and-newborn-cpr

09/24/2026

911 and 988 work in tandem to help prevent su***de in the United States. Here's a graphic to help you know when to call (or text) each number.

And if you're an Emergency Dispatcher, we encourage you to take our Protocol 41: Caller in Crisis (1st Party) course on the College of Emergency Dispatch: https://learn.emergencydispatch.org/

06/19/2026

The call may end, but that does not always mean the stress is over.

Dispatchers are trained to stay steady while helping people through emergencies.

They ask the questions.
They gather the information.
They guide callers through moments that may be chaotic, frightening, or life-threatening.

From the outside, that calm voice can make it look like the stress is handled.

But anyone who has sat in the chair knows it is not always that simple.

Sometimes, the impact shows up later.

After the call.
After the shift.
When the room is finally quiet.

Some calls stay with you longer than others. Some moments replay after you leave the center. Some stress follows you home because your mind and body have not had time to come back down.

Acknowledging that does not make you weak.

It means you are being honest about what this work asks of you.

Healthier 9-1-1 centers are built when people are not just praised for staying calm, but supported in recovering from what they carry.

If this feels familiar, Dispatcher Stress by Adam Timm is a practical resource for understanding the weight of the work and learning how to manage it.

You can find it here: https://www.amazon.com/Dispatcher-Stress-Lessons-Beating-Burnout/dp/0990021661

04/22/2026

Proud of our team representing Jackson Med-Link at the TN APCO/NENA Leadership Symposium.

Brandy, Daphane, Dwain, and Jason demonstrated real commitment to the profession, joining me in representing our center during all three tracks (telecommunicator, supervisor, and manager/director), on their own time and at their own expense.

Thank you all for representing our PSAP so well.

04/16/2026

We would like to commend our dedicated Emergency Medical Dispatchers, Lane Emily, and Jennifer for successfully passing their NREMT EMT exams! Great job!

04/12/2026

This week is National Public Safety Telecommunicators Week.
A simple thanks to the Emergency Medical Dispatchers at Jackson Med-Link for the important work they do. When a 911 call comes in, they give clear protocol driven emergency medical instructions over the phone and dispatch EMS to help until crews arrive.
They handle tough medical calls around the clock, and their work makes a real difference for our communities.
Appreciate all you do.

04/04/2026

🎉 Huge congratulations to our amazing Emergency Medical Dispatchers — Emily, Lane, and Jennifer — on successfully completing their EMT program!
Your hard work, dedication, and commitment to growing your skills are truly inspiring. We’re so proud of each of you and excited to see how you’ll continue making a difference in our community!
Well done! 👏❤️

Madison County Fire Department would like to congratulate our first EMT Basic class of 2026!

These students, representing both Madison County Fire Department and MedCenter EMS, have completed countless hours of classroom instruction, hands-on skills training, ride time, and evaluations. They will now move forward to take their National Registry written exam, an important next step in their journey.

This is a tremendous accomplishment, and we are proud of the hard work and dedication each student has shown throughout the program. We wish them the very best of luck as they head into the written portion.

We would also like to extend a sincere thank you to their instructor, Bobbie Doran, RN, Paramedic, for sharing her knowledge, dedication, and passion over the past several months. Her commitment has played a vital role in preparing this group for success.

Additionally, thank you to all of the preceptors who took the time to work with these students during ride time, teaching skills and providing real-world experience, as well as the evaluators who assisted with today’s skills check-offs.

Congratulations again to this outstanding group; we are excited to see what the future holds for each of you!

04/18/2025

More pics and goodies from National Public Safety Telecommunicator Week! Thank you to everyone who brought goodies this week! We are so thankful!

04/16/2025

Dear Dispatcher,

Did you know that over half of your calls may be life-saving? According to a recent IAED survey, 59% of respondents agreed their call to 911 resulted in saving a life.

Every time you answer the phone, you are making a difference—whether it’s providing potentially life-saving instructions, sending the right help, or simply offering reassurance in a moment of crisis.

Thank you for being the first, first responder.

Happy National Public Safety Telecommunicators Week!

04/15/2025

We are crusin’ through National Public Safety Telecommunicator Week at Jackson MedLink! 🛳️ 🏝️ Monday our cruise stopped in Hawaii. Today we are at Disney’s Castaway Cay enjoying the beautiful ocean breeze!