10/08/2026
Fourteen hours. $1,500. Front-row accessible seats. And then, the headliner took the stage.
Taylor D'Agostino loves live music.
After seeing Noah Kahan at Wrigley Field in Chicago from seats high in the stadium, she knew she wanted to see him again — this time, from somewhere closer.
With family in Denver, Taylor and her mom, Jenny Grass D'Agostino, decided to make the trip.
Taylor, who is paralyzed from the chest down, found wheelchair-accessible tickets through SeatGeek for Noah Kahan's sold-out August 9 show at Coors Field Denver Colorado. The tickets were expensive — approximately $1,500 — but the seats were in the first row directly behind the pit.
So they drove 14 hours from the Chicago area to Denver.
When they arrived at their row, however, there was a problem.
According to Jenny, the seats were zip-tied together, and security wasn't sure how Taylor was supposed to reach the accessible space they had purchased in the middle of the row.
After speaking with other staff members, security relocated Taylor and Jenny within the same row, closer to the stage. Jenny didn't have a seat, but she didn't care.
They were there. Taylor could see. Staff checked on them throughout the evening.
They watched Gigi Perez perform. They watched the pre-show. For roughly three hours, everything was going well.
Then Noah Kahan came onstage.
Jenny says a team of security personnel approached them and moved them from their location near the front of the stage to an ADA platform much farther back.
Taylor was placed directly behind the area being used by the ASL interpreters.
The experience she and her mom had driven 14 hours and spent approximately $1,500 to have was gone.
Taylor started crying.
She asked her mom not to make a scene.
Even one of the security employees noticed what had happened. Jenny remembers her pulling her aside and telling her:
"Honey, don't let this go. This is not OK."
Jenny didn't.
After returning home, she began emailing, posting about their experience and contacting local Denver news stations. Their story was ultimately covered by Denver7 and 9NEWS.
Jenny says that after the news became involved, SeatGeek issued them a full refund.
But a refund couldn't give Taylor that night back.
Jenny also says Live Nation Concerts later offered Taylor a VIP experience following what happened, but that experience never materialized.
What hurts most is knowing how much live music means to Taylor.
"Taylor loves live music and going to concerts," Jenny told The Rockin' Chair. "She could tell you what's good and what's not so good in Chicago. She's been to a lot of venues."
She had already spent more than $300 to see Noah Kahan in Chicago. This trip was supposed to be her chance to see an artist she loves again — only this time, up close.
Instead, accessibility became the story of her night.
And that's the part we can't ignore.
Accessible seating isn't simply a place where a wheelchair can physically fit.
When a disabled fan purchases an accessible seat, that fan should be able to trust that the experience they paid for will be honored — just as any other fan expects theirs to be.
Disabled fans plan. We travel. We spend hundreds or thousands of dollars. We wait months for shows. We have favorite artists. We get excited about incredible seats.
Accessibility shouldn't mean accepting whatever experience is left over once everyone else has been accommodated.
Taylor deserved the concert experience she traveled 14 hours for.
Thank you to Taylor and Jenny for trusting The Rockin' Chair to share their story.
Access for every fan.
