08/03/2026
A message from the Department of Medical Assistance Services (DMAS)
Effective October 1, 2026, all attendants regardless of live-in status will be required to use an approved Electronic Visit Verification (EVV) method to submit all shifts.
Attendants may use the Fiscal/Employer Agent (F/EA) mobile application or Interactive Voice Response (IVR) system to clock in at the beginning of each shift and clock out at the end of each shift. When using the mobile application, attendants must have the GPS location turned on. If this feature is turned off, the shift will be considered non-compliant.
The web portal is not an approved EVV method. Shifts submitted through the web portal are considered non-compliant.
The Employer of Record (EOR) is responsible for ensuring that their attendants remain compliant with EVV requirements. Attendants who do not comply with EVV requirements may no longer be eligible to provide services to members participating in the Consumer Direction model of care.
Service Facilitators should work with the members and EORs to ensure they are aware of this new change.
For more information on how to use the mobile application or IVR please visit:
Find the state programs available near you that allow for self-directed, customized in-home care for you and your family members.
