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Healthcare Training Leader

Healthcare Training Leader (HTL) is a fast-growing, online healthcare training company. Our exclusi We see ourselves as a practical information marriage broker.

Unlike other healthcare training companies, we don’t cover trends or big broad topics. Each training session is designed to breakdown complex topics, and leave the attendees with immediately usable action items. We work with front-line healthcare practice professionals to identify their key challenges. Then, we identify the top industry experts who are seasoned speakers, communicators, and educators to provide our audience with the step-by-step answers they need. Finally, we bring the two together.

10/15/2026

"Our front desk staff are uncomfortable asking patients for money. What should they actually say when collecting a copay, deductible, coinsurance, or outstanding balance?"

Expert Answer:

Front desk staff should ask for patient payments clearly, confidently, and without sounding apologetic or confrontational. Instead of asking whether the patient wants to pay, tell the patient what is due and give them an opportunity to respond.

For example: “Your copay for today’s visit is $40. How would you like to take care of that today?”

Then stop talking.

That brief pause is important. Staff sometimes become uncomfortable and immediately give the patient an escape route: “But if you can’t pay, we can just bill you.” A better approach is to state the amount, allow the patient to respond, and then offer appropriate options if there is a problem.

Don’t Ask a Yes-or-No Payment Question
One of the easiest ways to weaken a collection conversation is to ask a question that invites the patient to say no.

Consider: “Do you want to pay your $50 copay today?” The patient can simply answer: “No.” Now the employee has to restart the conversation.
For the full answer, visit: What Should Front Desk Staff Say When Asking a Patient for Payment? (https://hubs.ly/Q04zL0JJ0)

10/13/2026

"Our practice provides both remote patient monitoring and chronic care management to some of the same Medicare patients. Can we bill RPM and CCM during the same month, and how should we document the services so we don't accidentally count the same work twice?"

Expert Answer: Yes. Medicare allows you to bill RPM and CCM during the same period when the requirements for each service are met. But there’s an important rule: Don’t count the same time and effort twice.

If staff time is counted toward an RPM treatment-management service, don’t count that same work again toward CCM.

Think:
1. RPM Work → RPM Documentation → RPM Time
2. CCM Work → CCM Documentation → CCM Time

Your documentation should clearly distinguish the work attributed to RPM from the work attributed to CCM. Practices should track time separately, document the activities performed, satisfy the individual requirements of each code reported, and review applicable payer requirements before submitting the claim.
For the full answer, visit: https://hubs.ly/Q04zKWYh0

10/08/2026

"We're considering a new financial arrangement involving one of our physicians, but we're not sure whether the Stark Law applies. How can we identify a potential problem before we sign the agreement?"

For a medical practice, the most important lesson is that an arrangement does not have to look suspicious to create Stark Law concerns. Employment agreements, medical director arrangements, leases, equipment rentals, ownership interests, and other ordinary business relationships can require Stark analysis.
Instead of asking whether an arrangement “feels like a kickback,” use a structured screening process before entering the deal.

Physician → Referral → Designated Health Service → Medicare → Financial Relationship → Applicable Exception

If those elements start appearing in the same arrangement, stop and determine whether the Stark Law applies before moving forward.

For the full answer, visit: Tell If an Arrangement Could Violate the Stark Law (https://hubs.ly/Q04z1NWd0)

10/06/2026

Question About No-Shows:

"Our practice has too many patients missing appointments, and it is hurting both our schedule and revenue. What can we realistically do to reduce no-shows without frustrating patients or overwhelming our staff?"

Medical practices can reduce patient no-shows by combining clear policies, better appointment reminders, patient follow-up, smarter scheduling, and efforts to identify the real reasons patients are missing visits.
The best no-show strategy is Remind → Ask Why → Remove Barriers → Make Rescheduling Easy → Fill Open Slots → Follow Up

For the full answer, click here: Medical Practices Reduce Patient No-Shows (https://hubs.ly/Q04z1Dx60)

10/01/2026

How Often Should Providers and Coders Receive Coding Education?

"Some of our providers feel like they already know how to document and code appropriately, so it can be challenging to get buy-in for additional training. How often should providers receive coding education, and how do you explain the value of ongoing learning to experienced clinicians?"

One of the most expensive assumptions a practice can make is: “We’ve always done it this way.” Healthcare changes too quickly. Every year brings:
- CPT® changes
- ICD-10-CM updates
- New payer policies
- Documentation expectations
- Audit focus areas

Even experienced providers and coders can unknowingly develop habits that create compliance or reimbursement risks. Education helps practices stay ahead of those changes.

For more insight visit: Providers and Coders Receive Coding Education (https://hubs.ly/Q04ykgkT0)

09/29/2026

What Should Be Included in a Medical Practice Financial Policy?

A clear financial policy helps physician practices improve patient collections, reduce billing disputes, and set clear payment expectations. Learn what every medical practice financial policy should include and how practice managers can use it to strengthen the revenue cycle.

Fore more valuable insight, visit: (https://hubs.ly/Q04yk9Jb0)

03/25/2026

How to Get Providers Approved Faster, Stay Compliant, and Protect Revenue

Provider enrollment and credentialing aren’t just administrative tasks — they directly determine whether your practice gets paid. If your providers aren’t properly credentialed and enrolled with Medicare, Medicaid, or commercial payers, claims can be denied, payments delayed, or billing privileges revoked. CMS continues to enforce strict screening, verification, and reporting requirements under the Medicare provider […] Read the full article here: https://hubs.ly/Q048fywS0

03/18/2026

An auditor walks into your practice. Are you:

A) Confident
B) Guessing
C) Scrambling
D) Hoping for the best

If you’re not 100% confident — that’s your warning sign.

HIPAA compliance isn’t about having policies.
It’s about having the right person actively managing it.

👉On March 24th, we’ll show you exactly how to do that.

HIPAA Compliance Officer Practice Requirements Webinar
https://hubs.ly/Q047kcL20

03/11/2026

OCR’s February 2026 SUD Privacy Enforcement Program: What Medical Practices Must Do Now to Protect Substance Use Disorder Records

On February 16, 2026, the HHS Office for Civil Rights (OCR) officially launched a new enforcement program focused on implementing and enforcing statutory and regulatory protections for Substance Use Disorder (SUD) patient records. This means regulators are now actively prioritizing compliance with 42 CFR Part 2 confidentiality rules alongside HIPAA privacy requirements, and medical practices […] Read More

02/26/2026

Overpayments happen...even in the best-run practices! Once an overpayment is identified, federal law generally requires it to be reported and returned within specific timeframes.

Question for you: What process does your organization use to catch and manage patient or payer overpayments before they become compliance problems? Share a brief tip or challenge — your experience could help someone else tighten up their workflows!

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