Urgent IQ

10/05/2026

Fall is here, and for urgent care teams, that usually means one thing: volume is about to pick up.

Cold, flu, COVID, school illnesses, and seasonal injuries can quickly turn an average day into a packed waiting room.

Preparing for that surge isn’t always about adding more people. The strongest staffing strategies combine flexible coverage, smarter scheduling, and workflows that can keep up when demand changes fast.

A few things worth asking now: Are you using last year’s volume patterns to plan ahead? Do you have enough flexibility built into your team? And when things get busy, is staffing really the bottleneck, or are inefficient workflows slowing everyone down?

We broke down these ideas and more in an IQBoost article last fall on urgent care staffing strategies for seasonal volume changes.

Check out IQBoost, our urgent care operations blog, on the UrgentIQ website to read the full post and explore more insights for urgent care leaders.

09/11/2026

Shana Tova from all of us at UrgentIQ 🍎🍯

Wishing our customers, partners, friends, and community a sweet, healthy, and happy New Year. Here’s to a year filled with good health, growth, and plenty to celebrate.

09/10/2026

🚨 One week away! 🚨

Join us Thursday, September 17 (1:00–2:15 PM ET) for a live peer panel: “Documentation Variance: The Hidden Cost to Your Revenue and Compliance.“

We’re bringing together some of the sharpest minds in urgent care operations, billing, and clinical leadership to unpack how small documentation gaps quietly eat into revenue — and
what leading operators are actually doing about it.

🎙 Meet the panel:
Michael Shafe, MD — Urgent Care Express
Patrick Cvelic, PA-C — Central Piedmont Urgent Care
Amy Burnham — PrimeCare
Lori Wagner — PrimeCare

Hosted by Patrice Pash, BSN RN, Head of Professional Services at UrgentIQ.

💰 Plus — we’re giving away $100, four lucky winners. Every attendee can enter, and we’ll pick 4 winners live during the session. All you have to do is show up.

We’re saving plenty of time for live Q&A too, so bring your toughest questions!

Register at the link in our bio 🔗

09/10/2026

Meet our next panelist for “Refining Documentation to Maximize Coding” 🎙️

Joining the panel: Michael Shafé MD of Urgent Care Express, serving Gladstone and St. Joseph, MO.

Dr. Shafé has 19 years in owning and operating Urgent Care centers in addition to his career in academic emergency medicine. He has been board certified in Emergency Medicine for 30 years, and lectured to the American College of Emergency Physicians with an emphasis on operational efficiency.

Don’t miss the full conversation — register for the webinar at the link in our bio 🔗

09/09/2026

Meet our next panelist for “Refining Documentation to Maximize Coding” 🎙️

Next up in our “Meet the Panelist” series: Amy Burnham of PrimeCare Urgent Care — serving Volusia County, FL with locations in New Smyrna Beach and Daytona Beach.

Amy Burnham is a healthcare billing professional with more than a decade of experience in urgent care revenue cycle management. She has worked extensively with commercial insurance plans, Medicare, and managed care organizations, overseeing everything from eligibility verification and claims submission to denial management and reimbursement optimization. Amy is known for her ability to translate complex insurance and billing concepts into practical solutions that improve operational efficiency and patient experience. She is passionate about educating others on healthcare billing and advocating for processes that support both providers and patients.

Register at the link in our bio 🔗

09/08/2026

Meet our first panelist for “Refining Documentation to Maximize Coding” 🎙️

We’re kicking off our “Meet the Panelist” series with Patrick Cvelic of Central Piedmont Urgent Care — a two-location urgent care group in Siler City and Randleman, NC, known for its patient-centered, family-friendly approach to care.

Patrick owned and operated two urgent care offices for the last 8+ years. Prior to his medical career he was an Investment Consultant on Wall St. for several years which gives him a great perspective on running Urgent Cares cost efficiently. He has 20+ years as a Physician Assistant with 13 of those years spent in Emergency Medicine. He completed the prestigious Physician Assistant Post Graduate Surgical Residency at Montefiore Hospital (Albert Einstein College of Medicine). Proud husband to a wonderful wife and father of two wonderful young ladies.

Patrick brings hands-on, in-the-trenches experience with documentation and coding at a growing urgent care operation, and he’ll be sharing practical insight on how clinics can tighten up their coding practices to capture the revenue they’ve earned.

Register at the link in our bio 🔗

09/03/2026

Documentation inconsistency is quietly costing urgent care operators on both the revenue and compliance side — and we're talking about it live. Join us September 17th for a candid peer panel with leaders from across the industry: provider, operations, and billing all in one room.

Register at the link below! 🔗

https://zoom.us/webinar/register/2217884707018/WN_KRn602MHS1G_Zy27pk2ROA

09/03/2026

Documentation variance isn’t just an ops problem — it shows up in your revenue and your
compliance exposure.

We’re bringing together urgent care leaders from provider, operations, and billing to break down
how documentation differences impact coding and claims downstream.

🎙 Michael Shafe MD – Urgent Care Express
🎙 Patrick Cvelic PA-C – Central Piedmont Urgent Care
🎙 Amy Burnham – PrimeCare
🎙 Lori Wagner – PrimeCare

Hosted by Patrice Pash BSN RN, Head of Professional Services at UrgentIQ.

📅 Thursday, September 17 | 1:00–2:15 PM ET
Q&A included. Link in bio to register.

06/18/2026

We partnered with three of our clinics to put together something we're really proud of, a real look at what switching to UrgentIQ is actually like, from the people who lived it.

Patrick Cvelic at Central Piedmont, Sarah Warren, MPAS, PA-C at Lansing Urgent Care, and Michael Shafe MD at Urgent Care Express. Their workflows, their experience, their words.

And this is just the beginning. Over the past few months we've been shipping fast, AI scribe, past visit summaries, improved AI coding, and more, all built around one thing: getting time back for your providers and boosting your bottom line.

If you've been on the fence about making a move, watch this:

Switching EMRs feels like a big risk. These three urgent care opera...

05/29/2026

On June 11 at 1 PM ET, Patrice Pash, BSN, RN will be hosting an UrgentIQ webinar on:

Where Urgent Care Clinics Lose Revenue: Documentation, Coding, and Billing Gaps Your EMR Should Catch

We’ll be digging into the hidden workflow gaps that can impact revenue, from documentation quality to coding consistency to billing visibility.

Registration details coming soon.

Drop a question in the comments that you’d like addressed during the webinar.