10/11/2026
A patient cancels an hour before an appointment. Your team has to explain the fee.
Give that conversation a better starting point:
• Post the policy on your website.
• Make it visible in your office.
• Include it in patient agreements for signed acknowledgment.
Explain notice periods and fees before booking. Check the accepted terms, any exception, and card authorization before applying a charge. If it is disputed, pause for review.
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