Quality Compassionate Services

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Quality Compassionate Services Culturally responsive NDIS support across Brisbane & Melbourne: Your life doesn't come in neat boxes, so neither does our support.
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❤️ A Beautiful Gift from Our Beloved Homeland, Syria! ❤️🇸🇾Our lovely Support Coordinator, Iman, recently visited our bea...
02/11/2026

❤️ A Beautiful Gift from Our Beloved Homeland, Syria! ❤️🇸🇾

Our lovely Support Coordinator, Iman, recently visited our beautiful homeland, Syria, and brought back a truly stunning piece of art! 🎨✨

This thoughtful gift showcases Syria’s rich artistic heritage and traditional craftsmanship, featuring the beautiful art of mosaics and seashells, for which Syria is so well known. 🐚💖

Thank you, dear Iman Khalaf, for such a meaningful and thoughtful gift! It’s more than just a piece of art; it’s a beautiful reminder of our roots, our culture, and the timeless beauty of Syria. 🇸🇾❤️

A little piece of Syria, filled with love, history, and beautiful memories! 🌹💕

La Comunidad Católica Latinoamericana de Brisbane nos abrió sus puertas, y su Boletín Dominical ya trae la invitación 💙E...
13/10/2026

La Comunidad Católica Latinoamericana de Brisbane nos abrió sus puertas, y su Boletín Dominical ya trae la invitación 💙

El 25 de octubre, a la 1:30 pm, nos reunimos en el 28 Chalk Street, Lutwyche, para hablar del NDIS en español: tus derechos, cómo acceder al apoyo, y qué es DiversAbilities. Es gratis y abierto a toda la comunidad.

Para reservar tu cupo, escríbele a Karen Allan, nuestra Community Connector en Brisbane, al 0433 947 638 con tu nombre completo.

Gracias Comunidad Católica Latinoamericana de Brisbane por recibirnos. Nos vemos el 29 😉

The Comunidad Católica Latinoamericana de Brisbane opened their doors to us, and the invitation is in their Sunday Bulletin.

On 25 October at 1:30pm we're at 28 Chalk Street, Lutwyche, talking about the NDIS in Spanish: your rights, how to access support, and what DiversAbilities is. Free, and open to everyone.

To save a spot, message Karen Allan Karen Kiki Carrillo Barrios, our Community Connector in Brisbane, on 0433 947 638 with your full name.

diversabilities.com.au

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Jenny Sh left QCS recently, and on her way out she gave us this. 🥲She had our founders Ruby Halaseh and William Wael Far...
18/09/2026

Jenny Sh left QCS recently, and on her way out she gave us this. 🥲

She had our founders Ruby Halaseh and William Wael Farah carved into wood, with her own message: "More than great leaders, you've been mentors, supporters and an inspiration. As a team we'll always be grateful to have leaders like you."

In case this looks like the bosses hyping themselves up, they don't run these accounts. We do. Ruby and William are seeing this the same time you are😆

People don't spend weeks on something like this for a job they were glad to leave.

Ruby, William, thank you, from all of us.

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16/09/2026

QCS has been nominated for the Diversity Australia & New Zealand Diversity and Inclusion Award in the 2026 7NEWS Queensland Community Achievement Awards 🤞

We're a small, family-owned, CALD-led NDIS provider working across Queensland and Victoria. Most systems ask people to adapt to the service. For a lot of families that gap isn't only language. It's the shame that still sits around disability at home, and not knowing you're entitled to any of this, or not believing you are. So we work the other way around: a diverse workforce supporting people in their own languages, partnerships with the faith groups, schools, cultural organisations and community leaders families already trust, and supports shaped around the household rather than the form. Culturally responsive support that adapts to you, not the other way around.

Diversabilities came out of that. It's free and provider-neutral, with more than 100 providers listed, searchable by language, location and access needs, and expanding into more languages through AI translation. We list providers we compete with, because a family finding the right support matters more than a family finding us.

It sits under our Peer Support and Capacity Building program, funded by the NDIS, alongside our Community Conversations workshops in community languages, Diversations gatherings, and Building Cultures of Care, our podcast on disability, community and the way we care across cultures and faiths. All free, no plan or diagnosis needed.

Running through all of it, and through QCS itself, are our Community Connectors. Bilingual people from the same communities, who families will actually tell the truth to.

To the participants, families and carers who let us in, and to the team who show up for them every day, thank you. This nomination is yours.

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You've already met Ruby Halaseh. This is the other half, who co-founded QCS with her and will be the first to tell you s...
10/09/2026

You've already met Ruby Halaseh. This is the other half, who co-founded QCS with her and will be the first to tell you she's the boss😆

Before QCS, William Wael Farah spent close to twenty years as an engineer. Ericsson in Syria, then Optus, Red Oxygen, and a stint teaching IT networking at TAFE. The kind of work everyone depends on and nobody sees.

He and Ruby arrived from Syria in 2013 and built their life here, so he already knew what it takes to land somewhere new and work out a system in a language that isn't your first. He started QCS in 2023 so CALD families wouldn't have to do it on their own.

He still works directly with participants as a Core Support Coordinator. He runs on coffee, which is the one system he's never tried to optimise.

"I know what it takes to start over. No family should do it alone."

«لست وحدك في هذا.»

He works with families in Arabic and English.

He'll be on Stage 2 tomorrow and Saturday at 11am at Care Expo too! And not just as the support act he'd have you believe😁

Meet Ruby Halaseh, who co-founded QCS with William Wael FarahRuby didn't start at the top. Three years as a bicultural N...
10/09/2026

Meet Ruby Halaseh, who co-founded QCS with William Wael Farah

Ruby didn't start at the top. Three years as a bicultural NDIS educator, then a community connector, then a support coordinator, sitting with CALD families while they worked through the system in a second language. She and William arrived from Syria in 2013 and built their life here, so she'd already done that part herself.

She usually knows what a family is carrying before they explain it. She lets them explain it anyway, twice if they need to.

She still leads support coordination and psychosocial recovery coaching, and she still takes every family personally. A parent wrote to us last month to say she's had to remind Ruby more than once to claim the hours she'd already worked. We've stopped being surprised.

"I've done every job in this work, from the ground up. And every family I've had, I still think about."

She works with families in Arabic, French and English. And if a family turned to her in a language she didn't have, we'd bet she'd learn it (and win the bet too).

You can hear her (and William) speak at the Care Expo tomorrow!

The NDIS Commission introduced changes on 1 July 2026 aimed at strengthening participant safety and accountability acros...
20/08/2026

The NDIS Commission introduced changes on 1 July 2026 aimed at strengthening participant safety and accountability across the sector.

We’ve broken down what actually changed, what registration means, and what it doesn’t mean, in plain language.

Whether the reforms affect your current supports depends on the services you use and how your plan is managed. If you’re unsure, our team can talk it through with you.

Full article on our website:
https://qcservices.com.au/

A parent emailed us at 10:55 on a Wednesday night. She'd had to remind her Support Coordinator to claim her own hours.Th...
20/08/2026

A parent emailed us at 10:55 on a Wednesday night. She'd had to remind her Support Coordinator to claim her own hours.

That's Ruby Halaseh. She co-founded QCS and still carries a caseload, and we've had that same conversation with her ourselves.

She asked to be known by her initials, GOM. Screenshots don't work with screen readers, so here's her email in full. Her name and contact details are the only things removed:

Dear Compassionate Services Team,

I am writing to express my sincere appreciation for the outstanding support that Ruby has provided as the Support Coordinator for my two young adult children with disabilities.

As a parent, I understand how important it is to have a Support Coordinator who is knowledgeable, compassionate, and genuinely committed to supporting families. I feel very fortunate to have Ruby assisting my children.

From the outset, Ruby has consistently gone above and beyond in her role. She is deeply dedicated to helping NDIS participants and their families achieve their goals and enhance their quality of life. She frequently works with great diligence and often contributes additional time without hesitation. On more than one occasion, I have even needed to remind her to claim the hours she has spent supporting my children through their NDIS plans.

What truly distinguishes Ruby is her professional yet caring approach. She is kind, empathetic, and always willing to listen. She takes the time to fully understand our concerns and makes every effort to provide meaningful assistance. If she does not have an immediate answer, she diligently follows up with the NDIA or seeks the appropriate information to ensure we receive accurate and reliable guidance.

Ruby also demonstrates exceptional cultural understanding and sensitivity. Coming from a similar cultural background, she understands the values and concerns of many Arab families and appreciates how deeply parents continue to care for and advocate for their children, even as adults. She treats every family with respect, compassion, and understanding, which has made a real difference to us.

Ruby has been reliable, patient, and deeply committed to supporting both of my children in working towards their goals. She has made a significant positive impact on our family by providing guidance, encouragement, and practical support during challenging times.

In my opinion, Ruby is one of the best Support Coordinators I have had the privilege of working with. Compassionate Services is fortunate to have someone with her dedication, professionalism, empathy, and cultural awareness. I am sincerely grateful for everything she has done for our family and would not hesitate to recommend her to other NDIS participants and their families.

Kind regards,
GOM

If your family is looking for a Support Coordinator who works like this, call us on 1300 013 727 or email [email protected].

Welcome to the team,Najla! Introducing our new Psychosocial Recovery Coach.A Recovery Coach is there for the mental heal...
27/07/2026

Welcome to the team,Najla!

Introducing our new Psychosocial Recovery Coach.

A Recovery Coach is there for the mental health side of your NDIS plan. She's not there to run your life, she's there to help you get more of it back. You can reach out to her to:

• Set your own recovery goals and track how they're going
• Build everyday skills, confidence and independence
• Reconnect with community, family and the things you enjoy
• Spot early warning signs and put a wellness plan in place
• Speak up for yourself and understand your rights

She also supports people ready to break a habit, from smoking to emotional eating to alcohol and other drugs.

She works the way we do, around the person and not the other way around, in their language and with real respect for what they already know about their own life. She's done this for twelve years, with a background in clinical hypnotherapy behind her, and she works in both Arabic and English.

If any of this sounds like you or someone you love, this is your sign. Call us on 1300 013 727 or send us an email at [email protected], that's exactly what she's here for!

Last Saturday, we brought together the Ethiopian and Eritrean community in Annerley for a Community Conversations sessio...
14/07/2026

Last Saturday, we brought together the Ethiopian and Eritrean community in Annerley for a Community Conversations session.
Vahid and Temesgen from Carers Queensland joined us to yarn about NDIS access, rights to support, and what's out there for families and carers. Having Temesgen there as the Ethiopian community representative meant the conversation landed the way it needed to.

The kids came too (and honestly stole the show)🥰!

These are the conversations that matter — in community, in your language, with people who get it.

and then we sat down over Injera together. because that's how it's supposed to work 😬

Thank you to St. George Ethiopian Orthodox Tewahedo Church-Brisbane Australia for opening your doors to us. And to every person who showed up, sat down, and stayed — this is what we're here for.

Want to run a session with your community?
You don't need to have a disability or know someone who does — these conversations are for everyone. Rights, access, housing, employment, support. It takes a whole village, and it takes a whole community passing it on. Get in touch with us.

If you want to be part of what we're building, DiversAbilities is free.

Sign up at diversabilities.com.au
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Address

545 Roghan Rd

4018

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