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Monday 8am - 5pm Tuesday 8am - 8:30pm Wednesday 8am - 8pm Thursday 8am - 8pm Friday 8am - 6:30pm

Lightwater Surgery Patient Participation Group

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Lightwater Surgery Patient Participation Group

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The PPG seeks to improve the quality of care and outcomes for patients. This page will provide a link between the surgery and the wider community.

09/10/2026

📢 MISSED GP APPOINTMENTS – PLEASE HELP US HELP YOU!

117 GP appointments were recorded as Did Not Attend (DNA) in our latest report for September.

Our staff breakdown highlights missed appointments across our team:

🩺41 – GPs
🩹 59 – Nurses
💊 6 – Pharmacists
💉14 – Phlebotomy
💪🏼4 – Physiotherapy

Every missed appointment is an opportunity for another patient to receive the care they need.

PLEASE HELP US REDUCE MISSED APPOINTMENTS BY

✅ Canceling in advance if you can no longer attend, so we can offer your appointment to another patient.

⏰ Arriving on time for your appointment.

🚗 Allowing plenty of time for your journey and parking. Traffic and finding a space can take longer than expected, so please plan ahead.

📍 Parking is available behind Allsaints Church. Please factor in time to travel to the surgery, park your car and arrive for your appointment on time.

We understand that unexpected things happen, but missed appointments can make it harder for other patients to access the care they need.

🙏 Thank you for your cooperation. By working together, we can make the best use of our appointments and help more patients get seen.

Lightwater Surgery Team

06/10/2026

🚫 ZERO TOLERANCE OF ABUSE 🚫

Our GP surgery is committed to providing a safe, respectful and welcoming environment for our patients and all of our staff.

We understand that people may sometimes feel frustrated, worried or upset about their healthcare. However, abusive, threatening, intimidating, discriminatory or aggressive behaviour towards our staff will not be tolerated, whether in person, over the telephone, in writing or on social media.

All of our staff are here to help you, and they deserve to be treated with the same courtesy and respect that we expect them to show our patients.

Please remember: behind every message, phone call and appointment is a person doing their best to help.

Thank you for treating our staff and fellow patients with kindness and respect.

01/10/2026

📣 Did you know you can see messages about your care in the NHS App? 📣

The NHS App is a simple and secure way to receive messages from your trusted healthcare providers. This includes appointment reminders, screening invitations and more.

📱 Make sure your turn on notifications for the NHS App to stay up to date.

🔗 Here is a link to a video showing you how to turn these on:

https://youtu.be/_jHQ32Lu2C0?si=0TtfrGA-e5Y-qadA

21/09/2026

The team at Lightwater Surgery would like to say a huge thank you for all of the well wishes, support and donations we have had over the last few months. We managed to raise an amazing £8,240 for Bowel Cancer UK.

We would like to take this opportunity to raise awareness to the signs and symptoms of Bowel Cancer:

🩸 Bleeding from your bottom
🚽 Blood in your poo
🧻 A change in how often you poo, or regularly having diarrhoea
⚖️ Loosing weight but you are not sure why
😴 Feeling tired all the time but you’re not sure why
😖 Pain or lump in your tummy

It’s important to know the symptoms of bowel cancer to help spot the disease early. The earlier it’s found, the more treatable it’s likely to be. Having these symptoms doesn’t always mean you have bowel cancer, but it’s still important to find out what’s causing them and speak to your GP.

Please don’t ignore the bowel cancer screening program invitations.

21/09/2026

**Lost property**

Someone has left their shopping here at the surgery.

Please pop to reception to collect.

17/09/2026

Cervical screening is one of the best ways to protect yourself from cervical cancer, so it’s important to take up your invitation when it arrives.

If you’ve missed your cervical screening, the NHS may invite you to take an HPV self test instead. If invited, you can order a kit, take your sample at home or somewhere private, and return it free by post.

You can’t opt in to HPV self testing if you’re eligible, the NHS will contact you.

For more info ➡️ https://www.nhs.uk/tests-and-treatments/cervical-screening/how-to-book/

05/09/2026

WE DID IT ! What a day ! A huge thank you for all of your kind wishes and donations it really helped spur us on! More updates on the day to follow once a well needed rest is had tomorrow

https://www.justgiving.com/team/llightwatersurgery?utm_medium=TE&utm_source=WA&utm_content=link_in_bio&fbclid=PAdGRleAUJXG5wZG9mAmZkaWQWUN2fQhzb5xfAz3bli6QBnW7UV6UblmV4dG4DYWVtAjExAHNydGMGYXBwX2lkDzEyNDAyNDU3NDI4NzQxNAABp7FAYwzDnwCDvEOeBlwaS8z1i83ioneh_K7thShdgmQPYqUKMAC6xlNKYEoW_aem_7YFBpYnQ3kfCWCI8-vyEgg

04/09/2026

Tomorrows challenge is almost upon us ! 🥾🚶🏼‍♀️🌄

Dr Forsbrey would like to take the opportunity to thank everyone for the kind wishes and donations made in support of our challenge and to Bowel Cancer UK.

There is still time to donate using the link below:

https://www.justgiving.com/team/llightwatersurgery?utm_medium=TE&utm_source=WA&utm_content=link_in_bio&fbclid=PAdGRleAUHeKhwZG9mAmZkaWQWUNwCfGdiK6LyRrtBBFxn-kMnz4WwFGV4dG4DYWVtAjExAHNydGMGYXBwX2lkDzEyNDAyNDU3NDI4NzQxNAABp-KtnhJsXbB5f0zv--AYUsVPGp2VjnBqizqieYweXCANz6-Dnjf3GV3NuqE4_aem_EOd3PdQ84OzVmUZleZdszw

Help Lightwater Surgery raise money to support Bowel Cancer UK

10/06/2026

**Notice to our patients**

*105 appointments were not attended last month.

*Please let us know at least 24 hours before your appointment if you will not be able to attend so another patient can use that appointment.

*Appointments can be checked in the NHS app

*There are several ways you can cancel appointments either by phone, replying to your text reminder, email and the NHS App

19/05/2026

Thank you to everyone who came to and supported our Dementia event last Tuesday. A presentation will be available to view soon.

Address

All Saints' Road
Bagshot
GU185SQ

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 8:30pm
Wednesday	8am - 8pm
Thursday	8am - 8pm
Friday	8am - 6:30pm

Telephone

+441276538600

Website

http://www.lightwatersurgery.co.uk/

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