27/10/2026
"We know that if we are to deliver truly accessible healthcare, we must design services alongside the people who use them. The conversations were honest, constructive and insightful. We heard clearly about the importance of accessible information, interpreter provision, digital inclusion, staff awareness and the need to ensure care closer to home works effectively for deaf patients."
Sandwell and West Birmingham NHS Trust is involving people with hearing loss in its Fit for the Future strategy, including a dedicated event to discuss access to local healthcare services.
Co-designed with deaf people, the session covered interpreting, digital access and staff attitudes. The Trust says feedback will help shape improvements over the coming months.
Good accessibility starts with understanding what makes services difficult to use, and this kind of input matters when deciding what needs to change. Involving people with hearing loss in planning can help identify where changes are needed, from staff communication and information provision, to assistive technologies.
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RECOGNISING a significant feedback opportunity, Sandwell and West Birmingham NHS Trust hosted a dedicated engagement event with members of the deaf and hearing loss community to share its Fit for the Future strategy and learn how local healthcare services can become more accessible and inclusive. Th...