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Welcome to the official page of the Frimley Excellence programme

30/10/2026

🕵️‍♀️ No tricks, just treats! 🎃

Like Mystery Inc., our latest Yellow Belts are ready to pull off the mask and uncover what’s really behind workplace problems! 🔎 From finding root causes to discovering better ways of working, they’re ready to solve mysteries of their own across the Trust.

Congratulations to our newest Yellow Belts and recruits to the improvement mystery-solving squad! 💛

Frimley Health NHS Foundation Trust

26/10/2026

🥉 Celebrating our latest Frimley Excellence Huddles Bronze Award Teams! 🥉

✅ Wexham Park Outpatients Team
The team achieved Bronze through a sustained commitment to continuous improvement and a focus on improving the outpatient experience for both patients and staff. Their work vastly reduced the amount of time staff spent looking for wheelchairs by trialling a range of countermeasures, including implementing a designated return spot, and working collaboratively with other departments across the hospital. This improved both the staff and patient experience, as well as reducing motion/transport waste. They also streamlined administrative processes by reducing the eight wastes, reducing unnecessary workload and improving clinic utilisation, helping release staff time while supporting a more efficient and responsive service.

✅ Frimley Park Orthopaedic Physiotherapy Team
Their work focused on understanding why patient contacts had not been delivered and identifying opportunities to improve patient flow, rehabilitation and staff efficiency. By digitising scorecards and strengthening their improvement culture, the team has created more time for meaningful improvement discussions and collaborative problem-solving.

✅ Frimley Park Critical Care Physiotherapy Team
Following a reset of their improvement approach, the team built a highly engaged improvement culture focused on improving delivery of planned rehabilitation for critically ill patients. They used scorecards, root cause analysis and regular huddles, which strengthened collaboration across the multidisciplinary team.
These awards recognise teams who have embedded improvement into everyday practice, engaged colleagues in problem-solving and demonstrated a sustained commitment to making things better for patients and staff. Congratulations to everyone involved and thank you for being fantastic examples of the Frimley Excellence way of working. 👏

20/10/2026

Frimley Excellence is incredibly proud to celebrate our Head of Programme Alignment and Liaison, Helen Edgerton, who has completed her Corporate Responsibility and Sustainability Apprenticeship with Distinction and received a Highly Commended Award in the Regional Higher Apprenticeship of the Year category 👏⭐

Helen has applied her learning to deliver measurable improvements aligned with the priorities of Frimley Health NHS Foundation Trust for digital transformation, patient experience, sustainability, and continuous improvement. Her apprenticeship journey demonstrates how a commitment to learning, innovation, and determination can enhance patient care, support colleagues, and create lasting social value 🌱

13/10/2026

Like a wave of New York taxis, Yellow Belts have been coming in thick and fast across the Trust! 💛🚕

Recently, we’ve delivered a mix of Yellow Belt training, including a general course, a dedicated session for Cardiology, and a conversion course.

It’s brilliant to see so many colleagues building their improvement skills, with plenty of exciting improvement work to come through FX Huddles, projects and other initiatives 👏

We’re looking forward to seeing these skills put into practice to make a difference for our patients and staff!

09/09/2026

📣 It’s now just ONE DAY to go until the inaugural Frimley Excellence Conference! 🎉

The celebrations begin on from 09:30 tomorrow at Wexham Park Postgraduate Centre, where we’ll welcome colleagues with improvement training who have been nominated by their divisions. We’re putting the final touches in place and look forward to seeing everyone tomorrow 👋

A reminder that although all in-person places have been allocated, every Frimley Health colleague can get involved and watch the main-room speaker sessions through a Microsoft Teams Town Hall. Find the conference under Events in Microsoft Teams, or use the following link to view the agenda and session timings: https://bit.ly/4x48KYw

Drop into the sessions that interest you, ask questions through the monitored chat, or catch up later via the recordings. After the conference, the recordings will be shared beyond the Trust, showcasing Frimley Health’s improvement work to colleagues in other organisations. 💻 ▶️

However you’re joining us, we look forward to welcoming you! 😄

03/09/2026

📣 Just one week to go until the inaugural Frimley Excellence Conference! 🎉

Held in celebration of National Improvement Week, the conference will bring our improvement community together to exchange ideas, recognise achievements and inspire positive change across Frimley Health NHS Foundation Trust ✨

We’re starting the celebrations early on Thursday 10th September at Wexham Park Postgraduate Centre, welcoming colleagues with improvement training who have been nominated by their divisions. 👋

There’s plenty to look forward to, with an exciting line-up including:
🗣️ Inspiring speakers from across the Trust sharing their improvement experiences
🛠️ Interactive ‘Tool Shed’ refresher workshops
💎 A Treasure Box Challenge
🖼️ An improvement poster competition

Although all in-person places have been allocated, every Frimley Health colleague can get involved and watch the main-room speaker sessions through a Microsoft Teams Town Hall. Find the conference under Events in Microsoft Teams, or use the following link to view the agenda and session timings: https://bit.ly/4x48KYw

Drop into the sessions that interest you, ask questions through the monitored chat, or catch up later via the recordings. After the conference, the recordings will be shared beyond the Trust, showcasing Frimley Health’s improvement work to colleagues in other organisations. 💻 ▶️

Whether you’re joining us in person or online, we look forward to welcoming you! 😄

01/09/2026

⭐ Improvement work spotlight: Simple change within the Acute Medicine Unit increases medicines reconciliation within 24 hours from 61% to 79% ⭐

We’re celebrating the work of MaryAnn Ling and the Wexham Park Pharmacy team following a quality improvement project across the Acute Medicine Green and Blue areas. 👏

The team set out to improve the number of patients receiving a completed Level 2 medicines reconciliation within 24 hours of admission to the Acute Medical Unit (AMU), supporting safer prescribing and alignment with national guidance. 💊

Using the Plan, Do, Study, Act (PDSA) approach, the team tested a simple change to their existing pharmacy prioritisation process.
Alongside high-risk patients and medication orders, pharmacy staff began prioritising patients admitted to AMU within the previous 24 hours, before moving on to patients with the longest length of stay.

Data from the four-week pilot in May 2026 was compared with a four-week control period. The results were encouraging:
📈 18.3% increase in Level 2 medicines reconciliations completed within 24 hours (rising from 61.0% to 79.3%)
📆 76.2% of eligible patients admitted within the previous 24 hours had their medicines reconciliation completed by the end of the day
🕛 Pharmacy staff were able to review more patients within 24 hours

The new approach also reduced errors on discharge prescriptions, enabled medication supplies to be ordered more proactively and helped the pharmacy team keep on top of its workload rather than continually trying to catch up.

Following the success of the pilot, the team have agreed to adopt the change in practice across AMU. High-risk patients and medication orders will continue to take priority, while patients with a longer length of stay will be monitored and, where possible, prioritised by the next working day.

MaryAnn Ling, Project Lead, said: “This project proves that small changes in daily practice deliver a massive impact on patient safety. Looking forward to driving further service improvements across the NHS!”

It’s fantastic to see a simple change in pharmacy workflow delivering a clear improvement in medicines reconciliation compliance and supporting safer, more proactive patient care. Well done to everyone involved in testing, learning from and embedding this improvement. We look forward to seeing the positive impact continue! 🙌

19/08/2026

We’re delighted to welcome Molly back to the Frimley Excellence team! 🎉

Molly initially joined us to support various improvement projects across the Trust before taking her improvement experience into a Service Manager role.

Were excited to have her valuable improvement and operational experience into the team. Welcome back, Molly! 👋

14/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – S2 ⭐

Through their FX Huddles journey, S2 have grown in confidence when sharing data, ideas and insights, creating a stronger culture of collaborative problem-solving across the team.

By creating space for open conversations, the team uncovered priorities that were not initially expected, including the importance of consistent breaks and improving discharge planning. These insights have helped ensure their improvement work is shaped by the real experiences and needs of the people delivering care every day.

As their huddles have developed, staff have built a deeper understanding of how everyday actions and decisions connect to patient outcomes. This growing confidence, curiosity and ability to use data and discussion to explore challenges is helping the team move from identifying problems to working together to create meaningful improvements.

13/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – F8 ⭐

F8 have shown how small, simple ideas can make a big difference when building new habits and encouraging engagement. Early in their FX Huddles journey, the team introduced simple touches such as hot drinks and biscuits to help create a more relaxed and welcoming environment, making it easier for staff to come together and take part.

These small actions helped create a positive atmosphere where people felt comfortable sharing their ideas and experiences. Over time, the team has built stronger connections, encouraged participation and developed a huddle culture where everyone feels valued and involved.

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